Customer Advocate - Jeffersonville, United States - TSYS
Description
Pay: $16.25/hour + shift differential
Schedule: Variety of schedules available
Workday Days: Monday through Friday - Schedule start time would be: 10AM, 10:30am, 11AM, or 1PM
For our valued team members, we offer an amazing culture and competitive benefits package including the following:
Medical? ?benefits? ?starting? ?on? ?the? ?first? ?day? ?of? ?employment?
Tuition reimbursement and professional development opportunities
5% 401k match
Onsite cafe
Onsite daycare
Onsite gym and basketball courts Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
**Job Details/Duties:**
Providing technical and customer support to business owners and their authorized representatives
?Take approximately 30-40 calls per day
Utilizing all resources to resolve inquiries in a timely and accurate manner while portraying professional, courteous, and respectful demeanor
Assist with system navigation questions
Assist with general paperwork inquiries
To understand merchant pricing along with the ability to adequately explain statement questions.
Maintain merchant accounts according to procedures.
Assisting other departments as assigned by management and determining the resolution of customer inquiries
**Minimum Qualifications**
High School Diploma or Equivalent
Successful completion of the new hire training class
Must be Microsoft and Google/Gmail literate
Typically No Relevant Experience Required
The ability to articulate directions to various audiences, especially in emergency situations.
Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
locationJeffersonville, INlocationJeffersonville, INlocationJeffersonville, IN