Call Center Representative - Lewisburg, United States - Indotronix International Corporation

Description

Call Center Representative

Lewisburg, TN

2 years contract

Rate: $17.00/hr

Training is 6 weeks long. Half of the time will be classroom training, the second half will be hands on with our systems.

Schedule: Regular hours are Monday-Friday 8- 4:30 pm

Manage large amounts of incoming calls Generate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers

We are Customer Service for Carriers ICP family of brands. We serve all North America, including Canada. Our customer base are distributors of our equipment.
Agents could take up to 50 calls per day and log each call in our system as well as entering up to 50 transactions in our system.

What we help them with:
Dealer referrals to distributors
Provide customers with order information, assistance
Product support: Parts and Equipment
Transactional: Orders, Claims and Invoicing
Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department
Customer inquiries are triaged by Tier 1 and transferred to the Tier 2 representatives
Agents are also responsible for triage and assistance of internal customer requests. Identify if a customer need can be met or will it require a case transfer to Tier 2.