Manager Surgical Supplies - Wooster, United States - Wooster Community Hospital

Description

Job Description

WOOSTER COMMUNITY HOSPITAL JOB DESCRIPTION

Manager, Surgical Supplies

MAIN FUNCTION:

The Perioperative Surgical Supply Manager must work in conjunction with the OR, OB, AC/PACU and SPD Managers and under the direction of the Perioperative Director to ensure the monitoring and maintaining favorable inventory supply levels in the surgery department. The Surgical Supply manager is accountable for creating and maintaining a process which cultivates the participation of the team in the assessment, planning and implementation of a high quality and reliable inventory. Daily, the Manager must supervise all Surgical Supply staff and create and/or approve work schedules. The manager must

assist in the evaluation of and completion of performance appraisals for surgical supply employees. The Manager participates in the fiscal management of the department as requested. The Manager is responsible to assure contract compliance is maintained and is responsible for coordinating product reviews in the department while being an active participant within the VAT committee. Oversees the Meditech Inventory/Revenue Computer System including the Chargemaster system and assures smooth operation of billing, cpt coding, and report processing. Works as a collaborative team member with revenue cycle to ensure optimization of charge revenue and responsible for assuring compliance with all applicable surgical billing and coding laws.

RESPONSIBLE TO: Perioperative Services Director

MUST HAVE REQUIREMENTS:

• High School diploma or GED
• Experience working with external customers, vendor interactions.
• Knowledge of stocking and purchasing
• Knowledge of inventory control functions
• Knowledge of OR Scheduling and Billing
• Previous experience in OR
• No written disciplinary action within the last 12 months.

PREFERRED ATTRIBUTES:

• Previous supervisory experience.
• Relevant Associates or BS Degree or 3-5 years Materials Management experience.
• Supply Chain Certification.
• Experience in Performance and Process improvement such as DMAIC and/or Lean Methodologies
• Exposure to Meditech hospital information system
• Computer skills in Microsoft products such as Word, Excel, and PowerPoint

OTHER REQUIREMENTS:

• required to wear personal protective equipment.
• Employees in this position must be able to push, pull, lift, carry, turn, crouch, and bend as

POSITION EXPECTATIONS: All expectations detailed below are considered ADA (American Disabilities

Act) essential.

Leadership

1. Demonstrates support of employee involvement through reward and recognition activities, both

formal and informal, on a hospital wide and unit level (e-mails, gain sharing, etc.) Seeks out

innovative ways to recognize and encourage staff

1. Promotes team building with staff and other departments
2. Responds to change productively, promotes enthusiasm for change
3. Role models professional Laboratory practice and behavior
4. Demonstrates conflict resolution skills
5. Maintains awareness of professional standards for Supply Chain Management, ongoing health care policies and economics, maintains awareness of future trends and implications of research for improving supply chain management
6. Demonstrates subject expertise in daily operations and role modeling for staff
7. Participates on assigned teams & / or committees: unit, departmental and hospital based
8. Demonstrates initiative and responsibility to develop personal, leadership and professional

goals/objectives and determines methods to meet these goals and objectives

Communication

In conjunction with the Director:

1. Maintains awareness of verbal / nonverbal communication in interactions with staff, other

departments, physicians, and vendors

1. Collaborates and communicates effectively with all members of the health care team; shares

information to ensure staff, physicians, and affected areas are aware of departmental changes

1. Maintains patient, staff and hospital confidentiality in all communication interactions: written,

verbal, electronic and digital

1. Demonstrates ability to initiate and manage crucial conversations and coach leadership

team/staff in same; resolves and manages conflict

1. Makes department and patient rounds frequently to keep channels of communication open.
2. Gives appropriate feedback in a timely manner to questions and concerns.
3. Acts as a liaison between personnel, Administration, and the Medical Staff.
4. Monitors and promotes good relations with other departments and coordinates the activities of Perioperative Services with other departments as needed for high quality patient care.
5. Maintains and promotes good personnel relations and handles inquiries and problems arising

from departmental personnel.

1. Demonstrates conflict resolution skills. Mentors Technical Specialists and staff in development of

communication and conflict resolution skills

1. Addresses conflict in a manner that supports team development.
2. Conducts and documents staff meetings/communication sessions conjunction with Director
3. Maintain formal and informal methods of communication of changes in practice, policies,

procedures, expectations, performance improvement. Ex: unit bulletin boards, email, Intranet,

departmental sites, educational sessions.

1. Facilitates staff debriefing after significant critical event
2. In conjunction with the department manager develops, implements, and communicates policies and procedures which effectively meet regulatory, human resources, quality and risk management requirements

Operations

In coordination with the Director, plans, directs, and coordinates operations of the department:

1. Oversees daily flow of the department including scheduling, assessment of departmental needs,

and develops methods of communication and monitoring the off shift activities

1. Oversees the continuing education and documentation of continuing education of assigned staff.
2. Responsible for ongoing competence assessment of staff and organizing annual competence.

activities

1. Assists in strategic planning and implementing Supply Management/financial goals.
2. Assists with actively reviewing, maintaining, and in updating surgical supply and billing policies and procedure manuals.
3. Maintains records of all Meditech and Chargemaster updates. Develops periodic testing of

Chargemaster for functionality and consistency.

1. Performs all on-going monitoring of Chargemaster systems. Acts as a liaison between IS,

Revenue Cycle and the Materials Management. Assures that all compliance guidelines are maintained.

1. Works with IS for problem resolution.
2. Participates in review of financial processes within perioperative services in order to develop process improvement strategies.

Customer Service

1. Displays positive attitude. Treats others with honesty and respect. Speaks positively in all

customer interactions internal and external.

1. Assess customer satisfaction when rounding on patients and use appropriate chain of command

for unresolved issues or problems

1. Develop positive relationships with other departments to foster patient satisfaction.
2. Intervene with patients /staff using crucial conversation skills in situations in which customer

needs have not been met to determine a positive, mutually agreeable resolution

1. Assesses customer service by reviewing and responding to patient satisfaction surveys

Staff Development / Professional Growth:

In conjunction with the department director:

1. Facilitates the ongoing educational and professional growth opportunities for all employees

including employee orientation, PI education and required hospital in-services

1. Annual / ongoing competency validation to assure proficiency in performing assigned tasks
2. Promotes and monitors staff compliance with hospital expectations. Counsels staff and

documents deficiencies, sets improvement objectives, completes follow-up

1. Completes assigned performance evaluations within specific time limits
2. Demonstrate professional growth by attending conferences, leading committees / department

projects and ongoing educational activities.

1. Demonstrates initiative and accepts responsibility for personal / professional growth
2. Identifies own learning needs, develops and implements a plan to address those needs
3. Seeks guidance / input from peers to identify areas for growth
4. Accepts feedback as opportunity for growth
5. Demonstrates knowledge and understanding of new policies and procedures, practices, changes

in practice, and initiatives. Obtains this knowledge via staff meeting attendance, reading of

communication, required hospital education, discussion with departmental leadership and peers.

Performance Improvement

In conjunction with the Director:

1. Develops unit key measures with input from all employees
2. Consistently utilizes PI principles for inter/intra departmental interactions
3. Develops tools and collects data as indicated
4. Uses data to drive Performance Improvement: able to compile data and present information so

that the perioperative team can determine a course of action.

1. Initiate/ communicate changes in practice based upon PI data
2. Maintain mechanism to inform staff of PI processes and data
3. Leads or participates in multidisciplinary PI teams improving WCH processes
4. Develop and maintain awareness of DNV, CMS (Centers for Medicare Services) and other

required quality and safety measures

1. Develop and maintain ongoing understanding of nursing best practices for the types of patients

for which care is provided