Customer Care Team Leader - Shelbyville, KY, United States - Jobot

Description

Lead a Key Customer Service Team, Impacting Sustainability & Innovation

This Jobot Job is hosted by: We are at the forefront of producing and supplying high-value, essential raw materials, ingredients, and additives, crucial for businesses aiming towards a lower carbon economy.

Serving a diverse range of clients, from start-ups to the world's most renowned brands, we pride ourselves on our regulatory expertise, premium product portfolio, and commitment to improving life and environmental health globally.

Impactful Work:
Engage in work that has a positive effect on the environment and contributes to sustainable solutions worldwide.

Growth Opportunities:

Diverse Team:
Join a team that values diversity and is driven by a shared purpose to make a meaningful difference.

Industry Leadership:
Work with a company known for its regulatory expertise and leading service in the chemical sector.

Leadership Role:
Oversee the order processing team as the primary point of contact, ensuring high standards and operational excellence.

Operational Excellence:
Maintain thorough knowledge of departmental tasks, assisting in managing daily functions and processes.

Strategic Assistance:
Support the Department Manager in monitoring performance, analyzing trends, and implementing process improvements.
Provide training, mentoring, and support to enhance team capabilities and achieve exceptional customer service standards.