Support Manager - Township of Hamilton, NJ

Only for registered members Township of Hamilton, NJ , United States

2 weeks ago

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Job summary

The Support Manager is responsible for leading and scaling a high-performing customer support team for a healthcare SaaS platform focused on appointment reminders and patient engagement. This role ensures timely, compliant, and high-quality support for healthcare clients while driving operational efficiency, customer satisfaction,
and continuous improvement in a fast-paced, regulated environment.
  • Lead teams in fast-paced client-facing environments.
  • Maintain performance metrics.
  • Foster cultures of accountability empathy and customer-first problem solving.

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