Support Manager - Township of Hamilton, NJ
2 weeks ago

Job summary
The Support Manager is responsible for leading and scaling a high-performing customer support team for a healthcare SaaS platform focused on appointment reminders and patient engagement. This role ensures timely, compliant, and high-quality support for healthcare clients while driving operational efficiency, customer satisfaction,and continuous improvement in a fast-paced, regulated environment.
- Lead teams in fast-paced client-facing environments.
- Maintain performance metrics.
- Foster cultures of accountability empathy and customer-first problem solving.
Job description
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