- Provide technical expertise (from a practical and theoretical perspective) related to current and past models for Malibu and Axis brands
- Create best practice service instructions for dealers
- Process orders, warranty claims, and preliminary review forms
- Answer calls professionally
- Respond to dealer and consumer inquiries
- Research required information using available resources
- Manage and resolve dealer and consumer concerns and questions quickly
- Provide dealers and consumers with product and service information
- Enter consumer information in CRM system
- Identify and escalate priority issues
- Follow up as necessary to ensure case closure
- Track actions / contacts
- Other duties may be assigned.
- The key role of this Technical Service Representative is that of an individual contributor who has attained the skill set required to quickly, effectively, and efficiently offer advanced Technical Solutions, make decisions, and process data within a complex system. The preferred candidate will have diverse background in electrical, mechanical, and testing aspects of boat building and actual usage of boats for the purpose of analyzing and resolving complex service issues.
- Knowledge of can bus electrical, mechanical and hydraulic systems.
- The employee should also be able to successfully fulfill a data entry role, as well as a proven ability to work independently and to communicate effectively with others in the work group, dealer personnel, and consumers.
- The employee must enjoy customer service. He or she must have the ability to use various computer programs; Microsoft Word, Excel, Outlook, 10-key pad, databases, etc. The employee must project a professional image at all times and must be able to troubleshoot problems and provide answers to our customer's inquiries. Position requires extensive data entry and administrative duties such as faxing, copying, filing and compiling research.
- Assist with year-end physical inventory, may require working over a weekend.
-
Patient Service Rep II
1 week ago
Covenant Health (Tennessee) Loudon, United StatesOverview · Patient Service Representative, Internal Medicine Associates · Full time, 72 hours per pay period, Day shift · Covenant Medical Group is Covenant Health's employed and managed medical practice organization, with more than 300 top Physicians and providers spanning the c ...
-
Patient Service Rep II
6 days ago
Covenant Health (Tennessee) Loudon, United StatesOverview Patient Service Representative, Internal Medicine Associates Full time, 72 hours per pay period, Day shift Covenant Medical Group is Covenant Health's employed and managed medical practice organization, with more than 300 top Physicians and providers spanning the continu ...
-
Patient Service Rep II
1 week ago
Covenant Health (Tennessee) Loudon, United StatesOverview · Patient Service Representative, Internal Medicine Associates · Full time, 72 hours per pay period, Day shift · Covenant Medical Group is Covenant Healths employed and managed medical practice organization, with more than 300 top Physicians and providers spanning the ...
-
Patient Service Rep II
3 weeks ago
Covenant Health (Tennessee) Lenoir City, United StatesOverview · Patient Service Representative, Cardiology Associates of East Tennessee-Lenoir City · Full time, 80 hours per pay period, Day shift · Covenant Medical Group is Covenant Health's employed and managed medical practice organization, with more than 300 top Physicians and p ...
-
patient service rep
4 weeks ago
University Physicians' Association, Inc. Knoxville, TN , USA, United StatesApply · Job Type · Full-time · Description · University Physicians' Association is seeking qualified applicants for a full-time Patient Service Representative (PSR) position at UT PRIMARY CARE HALLS, an office located in the Halls area within Knoxville, TN. Candidates must be det ...
-
patient service rep
4 weeks ago
University Physicians' Association, Inc. Knoxville, TN , USA, United StatesApply · Job Type · Full-time · Description · University Physicians' Association is seeking qualified applicants for a full-time Patient Service Representative (PSR) position located at University Genetics. Candidates must be detail-oriented and able to work under deadlines in a v ...
-
Patient Service Rep
22 hours ago
UNIVERSITY PHYSICIANS ASSOC INC. Alcoa, United StatesApply · Job Type · Full-time, Part-time · Description · University Physicians' Association is seeking qualified applicants for a Patient Service Representative (PSR) for UNIVERSITY CANCER SPECIALISTS - BLOUNT, a family physicians' office located in Alcoa, TN. Team member will flo ...
-
Patient Service Rep
2 weeks ago
East Tennessee Children's Hospital Knoxville, United StatesBASIC PURPOSE OF THE JOB · To greet patients and ensure all information is gathered for efficient encounters and billing outcomes. This role will float between multiple locations. · REPORTS TO · * Practice Manager/Lead · JOB REQUIREMENTS · Supervisory Responsibilities: No · Minim ...
-
Customer Service Rep
2 weeks ago
VRC Companies Knoxville, United StatesJob Description · Job DescriptionDescription:16/hr+Benefits · Title: Customer Service Representative · Reports To: Customer Service Manager · Summary: This position is responsible for interacting with customers to provide information in response to inquiries about services and ha ...
-
Patient Service Rep
2 weeks ago
University Physicians' Association, Inc. Knoxville, United StatesApply · Job Type · Full-time · Description · University Physicians Association is seeking qualified applicants for a Patient Service Representative (PSR) for the University Infectious Disease office located within the UT Medical Center in Knoxville, TN. · Job duties include, but ...
-
Patient Service Rep II
2 weeks ago
Covenant Health (Tennessee) Lenoir City, United StatesOverview · Patient Service Representative, Cardiology Associates of East Tennessee-Lenoir City · Full time, 80 hours per pay period, Day shift · Covenant Medical Group is Covenant Healths employed and managed medical practice organization, with more than 300 top Physicians and ...
-
Patient Service Rep II
3 weeks ago
Covenant Health (Tennessee) Lenoir City, United StatesOverview Patient Service Representative, Fort Loudoun Primary Care PRN/OCC, Monday-Friday, Day shift, Hours will vary Covenant Medical Group is Covenant Health's employed and managed medical practice organization, with more than 300 top Physicians and providers spanning the conti ...
-
Patient Service Rep II
3 weeks ago
Covenant Health (Tennessee) Lenoir City, United StatesOverview Patient Service Representative, Cardiology Associates of East Tennessee-Lenoir City Full time, 80 hours per pay period, Day shift Covenant Medical Group is Covenant Health's employed and managed medical practice organization, with more than 300 top Physicians and provide ...
-
Customer Service Rep(06139)
2 days ago
Domino's Pizza LLC Sweetwater, United StatesJOB REQUIREMENTS - You must be 16 years of age or older. General Job Duties For All Store Team Members. Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product. Receive and process telephone Customer Service, Service, Res ...
-
Patient Service Rep II
2 weeks ago
Covenant Health (Tennessee) Louisville, United StatesOverview Patient Service Representative, Pellissippi Primary Care Full time, 80 hours per pay period, Day shift Covenant Medical Group is Covenant Health's employed and managed medical practice organization, with more than 300 top Physicians and providers spanning the continuum o ...
-
patient service rep i
4 weeks ago
Covenant Health Inc. Knoxville, TN , USA, United StatesOverview · Patient Service Representative, Float Pool · Full time, 80 Hours per pay period, Day shift · Covenant Medical Group is Covenant Health's employed and managed medical practice organization, with more than 300 top Physicians and providers spanning the continuum of care ...
-
patient service rep ii
4 weeks ago
Covenant Health Inc. Clinton, TN , USA, United StatesOverview · Patient Service Representative, McNeeley Family Physicians · Full time, 80 hours per pay period, Day shift · Covenant Medical Group is Covenant Health's employed and managed medical practice organization, with more than 300 top Physicians and providers spanning the c ...
-
Patient Service Rep II
3 weeks ago
Covenant Health Oak Ridge, United StatesOverview Patient Service Representative, Family Clinic of Oak Ridge Full-time, 80 hours per pay period, Day shift Monday-Friday 8am-5pm Covenant Medical Group is Covenant Health's employed and managed medical practice organization, with more than 300 top Physicians and providers ...
-
Patient Service Rep II
2 weeks ago
Covenant Health Oak Ridge, United StatesOverview · Patient Service Representative, Family Clinic of Oak Ridge · Full-time, 80 hours per pay period, Day shift · Monday-Friday 8am-5pm · Covenant Medical Group is Covenant Healths employed and managed medical practice organization, with more than 300 top Physicians and ...
-
patient service rep i
4 weeks ago
Covenant Health Inc. Knoxville, TN , USA, United StatesOverview · Patient Service Representative, Center for Reproductive Medicine & Pelvic Pain · PRN/OCC, Hours vary, Day shift · Covenant Medical Group is Covenant Health's employed and managed medical practice organization, with more than 300 top Physicians and providers spanning ...
Technical Service Rep - Loudon, United States - Malibu Boats Inc.
2 weeks ago
Description
SummaryThis position is for a Technical Service Representative.
The primary roles include answering incoming calls from dealers and consumers, processing orders and warranty claims, answering inquiries and questions, handle complaints, troubleshooting problems and providing information.
Essential Duties and ResponsibilitiesEducation and/or Experience:
Associate's degree (A. A.) or equivalent from two-year college or technical school preferred; Five years of related experience and/or training; or equivalent combination of education and experience; Proficient in relevant computer applications; Knowledge of customer service principles and practices; Three years or more experience in a call center environment preferred; Excellent data entry/keyboard skills; Knowledge of administration and clerical processes; Relevant product knowledge related to the marine industry a plus
Language Skills:
Ability to read, analyze, and interpret complex documents. Ability to respond effectively to sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style.
Mathematical Skills:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Other Qualifications:
Include Certificates, Licenses, Registrations and other skills/abilities/qualifications not listed above.
