- Previous experience as an Automotive Service Advisor is preferred.
- Strong communication and interpersonal skills.
- Knowledge of automotive systems and maintenance.
- Ability to explain technical information in an understandable manner.
- Excellent customer service and problem-solving skills.
- Computer proficiency for service scheduling and invoicing.
- Team player with a positive attitude and strong work ethic.
- Competitive salary and performance-based incentives.
- Health, dental, and vision insurance options.
- Retirement savings plan.
- Ongoing training and professional development opportunities.
- Employee discounts on services and products.
- Greet and assist customers in a friendly and professional manner.
- Listen to customer concerns, identify vehicle issues, and accurately document information.
- Explain necessary repairs and services to customers, providing clear and transparent explanations.
- Provide accurate and detailed service estimates, including cost and time requirements.
- Schedule service appointments and communicate effectively with the service department to ensure timely completion of repairs.
- Maintain open communication with customers regarding the status of their vehicles.
- Upsell additional services and maintenance packages as needed.
- Handle customer inquiries and concerns with empathy and professionalism.
- Coordinate with technicians to ensure accurate and efficient service delivery.
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Parts Advisor
4 days ago
Walt Massey Automotive Columbia, United StatesJob Description · Job DescriptionDescription:Position Overview: As an Automotive Parts Advisor, you will play a crucial role in providing excellent customer service and ensuring the smooth operation of our dealership's parts department. The ideal candidate will have a passion for ...
Service Advisor - Columbia, United States - Walt Massey Automotive
3 weeks ago
Description
Job Description
Job DescriptionDescription:Position Overview: We are seeking a dynamic and customer-oriented individual to join our team as an Automotive Service Advisor. The ideal candidate will be the primary point of contact between customers and our service department, providing excellent communication and guidance throughout the vehicle service process.
Qualifications:
Benefits:
Responsibilities: