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- Provide top-notch service to walk-in, phone, internet, and email customers.
- Enter parts orders accurately and promptly into CCFT's system, creating jobs for fabricated parts when necessary.
- Ensure all sales are thoroughly documented in accordance with Cummins Clean Fuel Technologies policies, including signatures, information on checks, and credit card slips.
- Deliver finalized invoices and payment receipts to customers.
- Support accounts receivable in collecting funds for parts sales.
- Create credits for returned parts following the CCFT returned goods procedure.
- Complete assigned training programs on time.
- Participate in company and vendor training sessions on new products and product updates.
- Maintain safe operational practices by adhering to CCFT procedures and policies.
- Promote a professional appearance and communicate effectively with customers.
- Demonstrate positive corporate citizenship.
- Showcase strong interpersonal and communication skills.
- Foster harmony and teamwork within the department and across other departments.
- High school diploma or equivalent preferred.
Aftermarket Parts Clerk - Roanoke - NATURAL GAS FUEL SYSTEMS LLC
Description
Job Description
As a Customer Service Representative at Cummins Clean Fuel Technologies, you will play a vital role in delivering exceptional customer experiences.
Key Responsibilities:
Requirements:
Compensation:
Hourly base pay plus commission.
Cummins Clean Fuel Technologies is an equal opportunity employer.
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