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    Customer Loyalty - Bentonville, United States - Window Genie

    Window Genie
    Window Genie Bentonville, United States

    3 weeks ago

    Default job background
    Part time
    Description


    Window Genie, a Neighborly company, is a nationally ranked home service franchise dedicated to improving the look and value of homes in your community through various services such as window cleaning, pressure washing, holiday lighting, gutter cleaning, and window tinting.

    Window Genie of NWA offers local ownership, award-winning customer experience, and a great team of employees. The team has quite an interesting mix of people who work really well together. We are looking

    for a great complement to a great group of people.

    As an office staff member responsible for Customer Loyalty, you are a key team member in upholding our commitment to customer satisfaction and professionalism.

    You are a vital member of the office staff, and you have an essential role in the small business. You should be self-motivated, energetic, detail oriented, and driven to provide the highest customer service. Must be comfortable in day-to-day business operations and a great communicator.


    Specific Responsibilities:


    • Schedule and communicate all jobs, callbacks, delays, and estimates with customers and service professionals.
    • Educate customers about service verticals, upsell opportunities, and follow up for all services.
    • Make outbound service reminder phone calls to customers.
    • Provide job estimates/quotes for services and schedule jobs.
    • Manage and enter all data into the point-of-sale system. Be willing to specialize in our systems.
    • Answer inbound phone calls.
    • Manage all phone calls, emails, and office calendars.
    • Coordinate marketing activity such as email, text notices, and social media updates as needed.
    • Assist owner in all customer-facing and internal services of the business. Tasks may vary based on the seasonality.

    Job Requirements:

    Items shown below are guidelines, not hard and fast rules. You don't have to satisfy every requirement or meet every qualification listed. If your skills are transferable, please apply. Applying gives you the opportunity to be considered.

    We don't want to miss an opportunity with a great candidate just because all the boxes can't be checked off.


    • Experience in Administration, inside sales, and Customer Service Representative roles helpful.
    • Strong written and verbal communication skills.
    • Detail-oriented with data entry skills.
    • Penchant for sales helpful.
    • Professional appearance and personality.
    • Team player who can work independently.
    • Prior experience for a home service provider is a plus.

    Why You'll Want to Join Our Team


    If you'd like to get into a new career or expand your skills, there are plenty of opportunities at Window Genie of NWA.

    The company is young and growing. This is a part-time position. The morning hours appeal to you.


    What We Want From You


    • Culture alignment - respect, integrity, customer focus, fun
    • The best candidate - has social awareness, is a communicator, likes people and talking with people, likes phone and text
    • Vision focused and likes to work toward goals
    • Meet expectations, follow the Window Genie Way, love your customers, enjoy your teammates, excel
    • Best effort - learn fast, apply what you learn, be coachable, ask questions, grow, embrace your adultness, be responsible and reliable
    • Have fun - enjoy the work, the people, and a job done right

    How to Be a
    Rock Star Here:


    • Take the Initiative. Do stuff you know how to do and ask about stuff you have not yet done. We are looking for people excited to show up and jump into what needs to be done.
    • Speak up. We will teach you and continue to coach you in providing the best customer care and the best service so your customers appreciate your work, your effort.
    • Embrace the culture in little ways and big ways. If you are the type of person who shows respect to others whether a customer, a supplier, a co-worker or a boss you may be a best candidate. If you can act with integrity and do all the work until it is completed, you may be a best candidate. If you want to learn the best way of doing things and if you seek
    excellence, you may be a best candidate. If you like the satisfaction of seeing the immediate results of a job done right and the thrill of providing the customer with a great experience, you may be a best candidate


    How We Measure Success

    Using leadership's vision, goals are put in place to keep us on

    track and excited about measuring up to our best potential.


    • Attendance - Showing up is critical.
    • Efficiency - This is how long it takes you to complete each interaction, and you balance quality and speed.
    • Call Backs - You handle this assertively knowing you need to recover from a good customer experience that is currently interrupted.
    • Customer Satisfaction - We want every customer to be impressed, and our goal is superior customer satisfaction.

    This Job is Not for
    You If:


    • You don't want to interact with people. (You'll need to have conversations with customers.)
    • You'd rather be working outside. (This is an inside job and our office is a working office; it is not nicely appointed.)
    • You have trouble working on lots of tasks. Handle multiple projects each day for each crew through dispatch and schedule jobs every day to keep the calendar full.
    • You cannot handle the occasional bit of conflict or work toward resolution.
    • You are only interested in a paycheck and not interested in the success of the whole team, or you are looking for high profile/glamorous setting. WG is a concrete-floor, utilitarian, working office.

    Benefits & Pay

    The pay range for this position is $14-20 per hour. It is dependent on whether you have prior experience in this or other similar positions.

    Curious to know more about Window Genie of NWA? Check out the local page on Facebook for Window Genie of NWA.

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