Technical Support Analyst - California, United States - Trojan Battery Company

    Trojan Battery Company
    Trojan Battery Company California, United States

    Found in: Lensa US 4 C2 - 1 week ago

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    Description
    Technical Support Analyst page is loaded

    Technical Support Analyst

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    locations

    Santa Fe Springs - Clark St, CA, USA

    time type

    Full time

    posted on

    Posted 2 Days Ago

    job requisition id

    R6461

    It's fun to work in a company where people truly BELIEVE in what they're doing
    We're committed to bringing passion and customer focus to the business.
    Position Overview
    Technical Support Analyst reviews, analyzes, and evaluates information technology systems and operations. Familiar with standard concepts, practices, and procedures within a PC computing, networking and general IT support environment.

    Area of Focus
    Technical Support Analyst specialist interacts with employees within the company, offering user support and general troubleshooting.

    Responsibilities


    • Install, maintain and support user hardware and software
    • Performs IT help desk duties
    • Maintain Documentation and Ticketing system
    • Requisition necessary equipment, parts and supplies
    • Assist and or train employees in use of approved software, when required
    • Be a resource for development of users' computer-aided management and optimization
    • Participation where appropriate on project teams
    • On-call availability for system outages affecting the plant
    • Manage/Maintain physical network connections, terminate network lines, test as needed
    • Assist with special projects as needed
    • Excellent organizational skills
    Basic Qualifications


    • Associate degree/technical school
    • At least 4 years of experience
    • Minimum of 3 years' experience providing hardware and software support
    • Technical knowledge around PC's and their peripherals, phone systems and networking equipment
    • Extensive knowledge and experience with Microsoft products including Office Suite, Windows
    • Strong problem solving skills
    Preferred Qualifications


    • Bachelor's degree/technical school
    • A+ Certification
    • CCNP
    • Microsoft certification
    • Project Management experience
    • Workday experience is a plus

    Salary Range:
    $28-$31/hour

    Our salary ranges are determined by role, level, and location
    if you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

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