Information Technology Support Technician - Cambridge, United States - BGSF
Description
Sure, here's a typical IT support job description:
**Title: IT Support Specialist**
**Overview:**
We are seeking a talented and motivated IT Support Specialist to join our team. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. This role involves troubleshooting issues, diagnosing problems, and resolving them in a timely manner to ensure our organization's technology infrastructure operates smoothly.
**Responsibilities:**
1. Provide technical support to end-users via phone, email, or in person.
2. Install, configure, and maintain computer systems, networks, printers, and other related equipment.
3. Diagnose and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices.
4. Troubleshoot network connectivity issues and recommend solutions.
5. Install and update software applications and operating systems.
6. Perform system upgrades and patches as needed.
7. Maintain inventory of hardware and software assets.
8. Create and maintain technical documentation and knowledge base articles.
9. Collaborate with other IT team members to ensure smooth operation of IT systems.
10. Assist in IT projects as needed.
**Requirements:**
1. Bachelor's degree in Information Technology, Computer Science, or related field preferred.
2. Proven experience as an IT Support Specialist or similar role.
3. Strong knowledge of computer hardware, software, and networking concepts.
4. Proficiency in Microsoft Windows and Office suite.
5. Experience with troubleshooting common IT issues.
6. Excellent communication and customer service skills.
7. Ability to work independently and prioritize tasks effectively.
8. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
9. Familiarity with ITIL framework is preferred.
10. Ability to lift and move computer equipment as needed.