Senior Technical Support Specialist - North Canton - CBIZ, Inc.

    CBIZ, Inc.
    CBIZ, Inc. North Canton

    1 day ago

    Description
    #LI-OD1 #LI-HybridEssential Functions and Primary Duties
    • Provide technical support answering plan document related questions and issues
    • Assist with the design and modifications of plan documents
    • Provide compliance expertise during a plan's lifetime such as IRS submissions, plan amendments, restatements and terminations
    • Assist with answering technical questions and issues related to ERISA
    • Additional responsibilities as assignedPreferred Qualifications
    • Bachelor's degreeMinimum Qualifications
    • High School Diploma or GED
    • At least five years of professional, retirement plan technical, and compliance experience
    • Possesses advanced knowledge and understanding of industry and professional concepts, principles, practices, and procedures
    • Possesses expert knowledge of pertinent laws, regulations, and professional standards
    • Expert use of applicable technology
    • Proficient use of MS Office Suite (Outlook, Word, Excel, PowerPoint) and enterprise communication and travel solutions (Concur, Skype)
    • Experience performing work that requires initiative and leadership skills
    • Experience in coaching and teaching others
    • Enrolled Retirement Plan Agent (ERPA) designation
    • Pursuing Accredited Pension Representative (APR) or and/or (APA) designation
    • Ability to anticipate and elicit customer needs
    • Ability to self-learn and develop business and technical knowledge quickly
    • Motivated team player with demonstrated interpersonal skills
    • Comfortable working with quick turnaround times and deadlines
    • Excellent communication skills with the ability to effectively interact with individuals at all levels of the organization
    • Ability to travel as necessary

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