Customer Service Professional, - Watertown, United States - New York Life
Description
**Customer Service Professional, 84917**
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**Location:** Waltham, MA, US **Primary Responsibilities** : **Qualifications** :
When you join New York Life, youre joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through various resources and programs, you can grow your career while developing personally and professionally.
**Job Title: Customer Service Representative**
Provide support to agency management including presentations and bulletins, answer and make phone calls, set and prepare for appointments, print production reports from Company systems.
Participates in event planning for training sessions, webinars, kick-off events and other meetings.
Daily correspondence including email, bulletins, opening mail, etc.
Tracking and logging contests
Associates, or Bachelors degree preferred, or equivalent years of related experience
Advanced skills in Microsoft Excel, PowerPoint and Access
The ideal candidate should have experience managing expense reports, complex calendars, reports, and email communications
Strong computer skills and ability to multitask
Strong written and verbal communication skills required
**Training & Development:**
Customer Service Representatives undergo on- the job training to learn about the insurance industry, product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful.
**Shift Information:**
This is a full-time position Monday through Friday 8:30 5:00.
**Salary:**
Competitive full-time base salary, overtime eligibility plus target bonus
**Benefits:**
Paid Vacation, Health Care, 401K match, Pension Plan, Tuition Assistance, Flexible Spending Accounts
**Career Opportunities:**
New York Life offers a variety of corporate opportunities within the Service Organization, including management, quality control, training, underwriting and claims
**Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.**
Recognized as one of *Fortunes* Worlds Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by our . We invite you to bring your talents to New York Life, so we can continue to help families and businesses Be Good At Life. To learn more, please visit , our and the page of .J
Job Requisition ID: 84917
**Job Segment:** Underwriter, Social Media, Claims, QC, Insurance, Customer Service, Marketing, Quality