- Supervise Front Office Staff:
- Oversee the day-to-day activities of the front desk staff ensuring the highest level of productivity.
- Continuously monitor the functions of the front office team to proactively identify areas for improvement.
- Assist with on-boarding and orientation for new staff.
- Travel as needed.
- Manage call outs and adjust schedule as needed.
- Stay update to date on all CDC policies and procedures and ensure staff is following them accordingly.
- Functions as a liaison between the front staff and clinical site lead to ensure effective patient flow and satisfaction.
- Serves a role model and a resource.
- Ensure staff morale remains positive and is supportive of changes within the Center.
- Participate in meetings as their supervisor or other administration deems appropriate.
- Answering the Telephone:
- Answer phone calls promptly and address patient concerns clearly, efficiently, and correctly.
- Return phone calls left on office voicemail.
- Check - In:
- Greet patients in a professional, courteous, and friendly manner.
- Verify that all demographic and insurance information is current and accurate.
- Scan in and update any needed ID cards and insurance cards updating the information as needed.
- Check eligibility on all insurance plans, making sure to review discrepancies and update as needed.
- Select current copay, deductible, and coinsurance amounts to be collected. Notify billing group of any patient payment related concerns.
- Ensure that each patient has a sticky note template in EMA.
- Distribute paperwork to patients and check them over to ensure that required fields are completed properly. Update any new information and scan information into system.
- Perform all other duties, as required.
- Check - Out:
- Check-out patients in a pleasant and professional manner.
- Schedule return appointments accurately and within the requested time frame.
- Collect any fees for service including balances, copays, and coinsurance. Notify billing regarding any issues with collecting payment.
- Ensure patient satisfaction.
- Review and close out recalls.
- Perform all other duties, as required.
- Cosmetics:
- Must be able to learn about retail products and cosmetic treatments. Verbiage in the front MUST match what the providers are saying in the back.
- Working out of multiple software systems. We utilize NexTech and EMA, along with membership programs such as ALLE, CareCredit, and Aspire. Payment software systems PayJunction and ModMed Pay.
- Ensure that all prescription logging is being completed.
- Hydroquinone 4%
- Compounded Emulsion (Hydroquinone 8%, Kojic Acid 4%, Tretinoin 0.025%)
- Renova 0.02%
- Obagi Tretinoin 0.05%
- Obagi Tretinoin 0.1%
- Upneeq Eye Drops
- Latisse 3ml
- Latisse 5ml
- Miscellaneous Duties:
- Monitor schedules for accuracy and monitor rescheduling of appointments for assigned site.
- Notify appropriate manager for needed supplies.
- Balance daily individual and location collection batches for services provided.
- Clean and organize the front desk space.
- Wipe down all surfaces daily.
- Assist in general office duties, as needed.
- Work on recalls for patients to assign them to appointments and close them out.
- Settling batches daily out of multiple systems.
- Familiar with EMR systems and/or ability to train effectively on EMR systems.
- Maintain confidentiality of all providers, staff, and patient information.
- Meticulous attention to detail.
- Excellent verbal and written communication skills.
- Ability to work as a team member.
- Ability to work under pressure and react effectively in all situations.
- Strong communication, problem-solving, and organizational skills.
- Can adapt to change in a positive manner.
- Ability to adhere to policy and procedures during all activities.
- Ability to lift a minimum of 50 pounds dead weight depending on the individual's work assignments daily.
- Ability to frequently bend, stoop, kneel, and reach above shoulders depending on the individual's work assignments daily.
- Ability to sit and/or stand for extended periods of time, a minimum of eight hours a day, depending on the individual's work assignments daily.
- Ability to see, hear, speak, interact, read, write, and type sufficiently to perform the essential functions of the position.
- Must be independently mobile on all surfaces and situations depending on the individual's works assignments daily and be able to move safely about the work area.
- Must be able to respond to emergency situations as needed, including lifting ability needed for patient safety.
- Must have bilateral use of hands for repetitive fine manipulation.
- Must have the physical stamina to work at least eight hours per day.
- Work is performed in a medical office environment. Work involves frequent contact with staff and the public. Work may be stressful at times. Contact may involve dealing with angry or upset people.
- Exposure to communicable diseases, blood and body fluids, toxic substances, medicinal preparations, and other conditions common to a physician's office environment.
- High school diploma or equivalent
- 1+ years of experience working in a medical office front desk role
- 1+ years of customer service experience
- 1+ years of working at CDC
- Excellent organizational and time management skills
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Description
Central Dermatology Center is looking for an enthusiastic, outgoing and professional individual to act as a Team lead for our reception team. The Team Lead will oversee the day-to-day operations of the front office area in the site assigned to. This position ensures the efficient and productive front office operations. This position supports the front desk team with any tasks needed. This is accomplished through maintaining and upholding established patient care standards, operational processes, and employee policies along with effective communication with staff.Essential Functions
This is full-time position and our practice offers a wide range of benefits including; health, dental, life, disability and 401K/Profit Sharing retirement plan.
Salary: $16.00 to $18.00 per hour. Salary negotiable based on education and experience.
To Apply
Please apply by submitting your resume and cover letter through the company website. Please be sure to include your contact information and the position for which you are applying. Candidates that do not submit a professional resume will not be considered. Qualified applicants will be contacted. Phone calls to CDC regarding the position will NOT be accepted.
