New Jersey - New York - Madison Collective

    Madison Collective
    Madison Collective New York

    2 days ago

    Default job background
    Full time
    Description

    Job Title

    A Customer Success Manager (CSM) plays a pivotal role in ensuring the long-term success of our restaurant partners. We are seeking an experienced professional to provide support throughout their entire life cycle, from onboarding to retention.

    Key Responsibilities

    • Provide exceptional customer service and support to restaurant partners
    • Develop and maintain strong relationships with key stakeholders
    • Identify opportunities for growth and implement strategies to drive business development
    • Analyze data to inform business decisions and optimize customer outcomes

    Requirements

    • Based in New Jersey or lower New York City area
    • Minimum 3 years experience in Restaurant Success or Account Management role
    • Proven track record of working with the restaurant industry (in tech or restaurant operations)
    • Deep understanding of the restaurant and online food ordering industries
    • Experience with CRM tools such as Salesforce or Hubspot
    • Data-driven, detail-oriented, and patient approach to work
    • Excellent communication and problem-solving skills
    • Ability to work effectively with offshore teams
    • Strong quality assurance processes to ensure high-quality delivery

    Benefits

    • Competitive compensation package
    • Meaningful equity stake in the company
    • Comprehensive medical, dental, and vision insurance
    • Paid parental leave
    • Flexible work environment
    • Paid time off

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