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Service & Maintenance Technician
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Field Service Technician
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AppLab Systems Inc Mobile, United StatesHi, · Hope you are doing good... · I am Baiju represented to Applab Systems and I have an excellent job opportunity for you. Please find the below job description and if you are comfortable, please reply or contact me for further discussion. · Job Title: Field Service Technician ...
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Automotive Service Technician
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Technician, Home Services
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C Spire Mobile, United StatesOverview · At C Spire, we are customer inspired. Every C Spire team member is charged with delivering a world class experience to every customer. Every C Spire team member is charged with living the brand. This position is responsible for working closely and courteously with Res ...
IT Service Technician - Mobile, United States - Insight Global
Description
Job DescriptionA client in New Orleans is looking to place a IT Service Desk Technician in Mobile, AL location.
Use technical knowledge and trouble-shooting skills to assist end users with resolving problems, service requests, and incidents reported to the Service Desk by email, telephone, or in person.
Perform remote analysis, diagnosis, and resolution of complex computer and software related issues. Ensure all Service Desk requests, incidents, and problems are entered into ticket tracking system with accurate, detailed information. Perform follow-ups with end users to ensure proper resolution and customer satisfaction. Escalate requests, incidents, problems to appropriate team members, subject matter expertsand supervisors. Provide outstanding customer service to our business and end users. Present professional appearance, maintain organized personal work space, excellent work ethic and attitude.
Follow firm and industry standard processes and procedures that utilize the framework of industry best practices (ITIL v3, HDI) to meet the needs of the firm.
Provide root cause analysis for incidents reported to the Service Desk Provide support for firm software, laptop and desktop hardware, thin client hardware, laptop hardware, peripherals, handheld devices (iPhone, iPad, MaaS360 Mobile Device Management, ActiveSync) Setup video conferences and teleconferences on daily basis Maintain documentation and contribute to knowledge (Wiki) Work a rotating after-hours support schedule.
Some travel is required.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.
Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:.
Skills and Requirements
Bachelors degree in Information Systems,
Management OR experience working on a help desk or service desk role
Some experience with customer service and training
Communicate and explain technical issues to non-technical customers
Possess exceptional trouble-shooting skills and knowledge of industry tools used
to diagnose and resolve desktop, network, laptop, handheld issues
Expert knowledge of desktop operating systems including Windows XP and Windows 7.
Expert knowledge of desktop hardware, laptop hardware, wireless technology, PDA (iPhone and
iPad)
Expert knowledge of the Microsoft Office Suite (2016)
Expert knowledge of desktop deployment and hardware rollouts.
Knowledge of Incident Management and Request Fulfillment
Working knowledge of remote connectivity technologies such as Citrix and VPN.
Knowledge of networking technologies as they relate to troubleshooting end user issues IManage experience null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.
Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances.
If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to