Transportation Manager - Cripple Creek, United States - Full House Resorts

Description

Employees in the Transportation Department are often the first touch point for visitors and guests.

The successful candidate for this position will understand the importance of department staff developing a rapport with every customer ensuring every customer feels they have received special attention.

Essential Job Duties and Responsibilities:
Oversee/Manage all aspects of the Transportation Department staff. This includes hiring, training, scheduling, performance management, etc.
Ensure all employees in the Transportation Department exhibit the highest level of professionalism and customer service.

Ensure all employees in the Transportation Department are knowledgeable and able to accurately answer all guest and visitor inquiries regarding the hotel, casino, restaurants, promotions, events, etc.

Develop and maintains department policies and procedures to ensure the department operates efficiently and prioritizes consistently and appropriately.
Ensure all vehicles are cleaned and maintained appropriately.
Resolve and respond to all guest complaints in a timely and professional manner.
Develop and maintain positive and effective relationships with all customers and employees.
Inspect public access areas for cleanliness and appearance.
Work closely with Bellman to ensure guest luggage is handled appropriately.
Within the realm of the responsibility of the job, maintain a clean and safe work environment. Perform duties in compliance with safety procedures, including use of safety equipment. Responsible for following safety procedures, identifying unsafe practices or conditions reporting any unsafe practices or conditions immediately.

Perform all responsibilities in compliance with various federal and state regulations and in compliance with the Colorado Limited Gaming Act and Colorado Limited Gaming regulations, Internal Control Minimum Procedures and all internal policies and procedures.

Perform additional duties as requested.

Salary $55,000 + annually based on experience
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