Network Engineer - Lanham, United States - NGEN

Description

Job Description

Are you customer service focused and have a solid, proven understanding of network infrastructure and network hardware? Are you experienced in implementation, administration, and troubleshooting network devices including WAPs, firewalls, routers, switches, and controllers? Do you have a deep knowledge of application transport and network infrastructure protocol? We are looking for you

Essential Duties and Responsibilities

• Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.

• Performing disaster recovery operations and data backups when required.

• Protecting data, software, and hardware by coordinating, planning, and implementing network security measures.

• Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems.

• Replacing faulty network hardware components when required.

• Maintaining, configuring, and monitoring virus protection software and email applications.

• Monitoring network performance to determine if adjustments need to be made.

• Conferring with network users about solving existing system problems.

• Operating master consoles to monitor the performance of networks and computer systems.

• Coordinating computer network access and use.

• Designing, configuring, and testing networking software, computer hardware, and operating system software.

• Report network status to key stakeholders

• Performing network troubleshooting to isolate and diagnose common network problems.

• Providing end users with network technical support

• Performing other duties/projects, as assigned

• Serving as after-hours, on-call technical support, as assigned

• Up to 50 % travel may be required throughout the DMV region. Must have a valid Driver's License and reliable transportation

Qualifications:

• Customer Service focused at all times

• Strong understanding of network infrastructure and network hardware

• Ability to think through problems and visualize solutions

• Ability to implement, administer, and troubleshoot network infrastructure devices, including
wireless access points, firewall, routers, switches, controllers

• Knowledge of application transport and network infrastructure protocols

• Ability to create accurate network diagrams and documentation for design and planning network communication systems

• Provides specific detailed information for hardware and software selection

• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resource

• Ability to work with all levels of staff within and outside of IT and outside the organization

• A self-starter able to work independently but comfortable working in a team environment

• Good analytical and problem-solving skills

• Dependable and flexible when necessary

• Network security experience

• LAN and WAN experience

Essential Skills to Have:

• Problem Solver and outside-of-the-box thinker
• Technically savvy
• Customer service driven
• Remarkable oral and written communication
• Team builder
• Adaptable
• Dependable and punctual
  

Certifications and Licenses:

• Desired Skills (helpful, but not required): Sonicwall Firewalls; HP/Cisco Switching; Dell AppAssure/Veeam Backup; VoIP Solutions

• Certifications: (helpful, but not required) CCNA. CCNP, Network+, Security+, ITIL

Education and/or Experience:
Customer service aptitude is a must.

Proven interest and aptitude in computer technology is a must;

5 to 7 years related experience and/or training, or equivalent combination of education and experience; college degree in relevant field helpful, but not required.

Computer Skills:
You are knowledgeable in Database software; Design software; Development software; Internet software; Spreadsheet software and Word Processing software. Working knowledge of Windows Server 2008/2012/2016/2019, Exchange Server 2007/2010/2013/2016/2019, Active Directory, DNS, DHCP, VMware and Microsoft Hyper-V virtualization technologies; and storage (SAN/NAS/DAS) and server backup technologies.

Competencies:

• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; thinks critically.
• Technical Skills - Assesses own strengths and weaknesses; shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance; meets commitments; makes each customer feel like our only customer.
• Interpersonal Skills – Works well with others; focuses on solving conflict, not blaming; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things, when appropriate.
• Oral Communication - Speaks clearly and fluently in English; responds well to questions; participates in meetings.
• Written Communication - Writes clearly, legibly, and informatively; able to read and interpret written information.
• Teamwork - Exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.
• Leadership - Exhibits confidence in self and others; accepts feedback from others; gives appropriate recognition to others.
• Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
• Diversity - Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
• Ethics - Works with integrity; does the right thing because it's the right thing to do, whether or not someone is watching.
• Organizational Support - Follows policies and procedures.
• Judgment - Includes appropriate people in decision-making process; makes timely, appropriate decisions.
• Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently.
• Professionalism – Maintains professional decorum in business atmosphere; dresses in appropriate business attire; approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions.
• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; commits to amount of time necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; asks for and offers help when needed; capable of working independently with minimal supervision.

Language Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to stand, walk, sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may, on very rare occasion, be exposed to fumes, airborne particles, vibration and risk of electrical shock. The employee is occasionally exposed to working near moving mechanical parts. The noise level in the work environment is usually moderate. The noise level in the work environment is usually moderate.

The above job announcement is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.