Network Operations Center - Wilmington, United States - BURGEON IT SERVICES

Description

Position: Network Operations Center (NOC) Engineer

Location: Wilmington DE_Onsite

Job Type:Full-time

Visa:GC & USC

Shift times: Fri, Sat & Sun (6:40am - 8:00pm)

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Job description

· Candidate must be local to Wilmington, Delaware

· Strong experience in monitoring complex environments using industry standard monitoring tools

· Good verbal and written communication skills, and ability to address conflict with others constructively

· Contact on-call personnel to communicate new events depending in Priority

· Escalate All Major Incidents to the Incident Management team, on-call resources or management

· Participate in Major Incident bridge calls to provide real time data for monitored systems

· Document activities performed in associated tickets

· Manually Monitor processes/system not covered by automated monitoring tools

· Flexible to work in any shift

Good communication skill to interact with both customer and end user over phone and through email