Hotline Advocate - Monday - Friday 9:00am -5:30pm - Aliso Viejo - Laura's House

Description

Overview

Join One of Orange County's Best Places to Work

Voted Top Places to Work OC Register 2025 and Best Places to Work by Orange County Business Journal - 2019

At Laura's House, we don't just offer jobs—we offer purpose. Be part of a compassionate, mission-driven team making a real difference in the lives of domestic violence survivors and their families.

Position

Hotline Advocate

Schedule

Monday – Friday 9:00am–5:30pm

Why This is Meaningful Work

• Directly support individuals and families during their most critical moments
• Be part of a dedicated, mission-driven team
• Gain hands-on experience in crisis intervention and domestic violence services
• Make an immediate, powerful difference in your community

What the job entails

• Respond compassionately to 24-hour hotline calls, offering crisis intervention, vital information, and referrals
• Conduct intake calls for those seeking Emergency Shelter
• Facilitate access to Safety Net for eligible callers (including occasional food drop-offs)
• Provide conflict resolutions and support to shelter residents
• Assist with child supervision and supervise volunteers as needed
• Enforce shelter policies to maintain a safe, respectful environment
• Input statistical data for contract and other reporting as needed
• Complete additional agency responsibilities as required

What You Bring to the Table

Education & Experience (Preferred):

• Bachelor's degree in human services or a related field, or equivalent experience
• Experience with crisis intervention and/or serving survivors of domestic violence
• Residential services background a plus
• Completion (or willingness to complete upon hire) of the 40-hour domestic violence training required by law

Key Skills & Abilities

• Spanish language skills a plus
• Strong oral and written communication
• Excellent customer service and basic computer proficiency
• Independent worker with boundary-awareness
• CPR and First Aid certified

Logistics & Physical Requirements

• Valid driver's license, reliable transportation, and appropriate insurance
• Must pass Live Scan and TB test
• Will be required to stand; walk; sit; use hands to feel and handle; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell
• Must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Culture & Values

• Maintain strict confidentiality for clients, staff, and agency information
• Present a positive, professional demeanor in all interactions
• Maintain appropriate boundaries and an organized workspace
• Participate in agency events, training, or presentations as needed

Why Join Laura's House?

• Make a tangible difference every day
• Collaborate with a diverse, passionate team
• Enjoy a work culture built on respect, inclusion, and impact
• Be part of an organization committed to your growth and training

A Place for Everyone

Laura's House is proud to be an equal opportunity employer. We welcome all individuals—regardless of race, gender, sexual orientation, disability, or background—to bring their full, authentic selves to our work.

Ready to Apply?

Come be a part of something bigger than a job. Join Laura's House family and help us create safe, bright futures for families in need.

Client/Mission Focused; Communication; Respect; Compassion; Collaboration; Innovation.

Equal Employment Opportunity

Laura's House is committed to providing a work environment that is free of discrimination. It is the policy of Laura's House to conduct our relations with employees and applicants for employment based on merit without regard to race (including traits historically associated with race, including but not limited to hair texture and protective hairstyles), color, citizenship status, religion (all aspects of religious beliefs, observance or practice, including religious dress or grooming practices), creed, political affiliation or belief, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, age, gender (including gender identity and gender expression), gender transitioning, physical or mental disability, physical handicap, national origin (including language use restrictions and possession of a driver's license issued under Vehicle Code section , marital status, ancestry, medical condition, genetic characteristics, genetic information, military or veteran's status, status as a victim of domestic violence, sexual assault, or stalking, updating personal information based on a lawful change of name, social security number, or federal employment authorization document, Employee's receipt of public assistance, or any other protected status in accordance with the requirements of all Federal, State and local laws prohibiting discrimination. Company policy also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. Discrimination can also include failing to reasonably accommodate religious practices or qualified individuals with disabilities where the accommodation does not pose an undue hardship.

The Company is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company.

Pay discrimination between employees of the opposite sex or different race or ethnicity performing substantially similar work, as defined by the California Fair Pay Act as amended and federal law, is prohibited.