- Provide support for implementation, troubleshooting, and maintenance of cloud systems
• Isolate and resolve problems involving the applications, operating system, hardware, communications, other infrastructure, or any combination as needed
• Prepare problem reports to appropriate leads like Amazon/C2S, NGA-ESC, etc.
• Provide support for the escalation and communication of status to agency management and internal customers
• Installs/loads operating system and application software
• Isolate and resolve hardware and software problems involving the applications, operating system, hardware, communications infrastructure, or any combination of these
• Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance
• Integrate new technologies into new and existing systems including the transition and migration of corporate systems
• Monitor and report on system health using various dashboarding tolls such as Elasticsearch Kibana, AWS Cloudwatch, etc.
• The ability to report and work on-site daily (this role is not remote). - Bachelor's degree plus 5 years experience, Associates degree plus 7 years experience, or a minimum of 8 years of experience, in a related field
• Over time, able to provide guidance & direction to others - TS/SCI level security clearance with CI scope Poly
- Demonstrated proficiency with the AWS C2S Suite and tools.
• Troubleshooting and providing AWS technical support to NGA employees.
• Creating SNS Topics
• Connecting to ec2 instances using an SSH client on MobaX or Putty to check for logs.
• Creating IAM users/roles/policies per user requests.
• Granting access to s3 buckets by updating bucket policies using Json.
• Monitoring Data conditioning and dissemination with Kibana Elastic & Cloud Watch (AWS).
• Experience using ServiceNow, Jira, Confluence, etc.
• Creating and rotating IAM user secret & access keys periodically.
• Using LDAP to administer account creation & management on various Linux Servers.
• Administrate our clusters and their lifecycle, in order to guarantee a high degree of reliability, security, scalability, and confidence at any given time.
• Provide support, improve and implement internal components and applications on top of multiple clusters.
• Troubleshoot and triage issues as they arise.
• Work closely with various teams across the organization, including the security team, development team, and operations team for any AWS infrastructure requests.
• Execute with minimal technical supervision, embrace reliability constraints, and be proactive in contributing improvements to the platform.
• Encourage best practice policies. Adapt to various technologies and be willing to get involved Terraform deployments and AWS support community as needed.
• Assist in troubleshooting network, dns and storage issues and make recommendations for cost saving options and growth.
• Participate in a shared on-call rotation when necessary.
• Willing to work or backfill all shifts as needed (Core hours 5A-9P EST)
• Mentor others or serve as a team lead, guiding the day-to-day activities of team members.
• Other duties as assigned.
• Expertise experience in container platform infrastructure in AWS (EKS, ECS)
• Clear understanding of container technologies and the tools/challenges around them.
• Ability to code/script in Python
• Senior level experience managing and administering Linux/Windows based systems.
• Extensive AWS Cloud Formation knowledge (YAML and/or JSON) .
• Systems monitoring experience (Elasticsearch preferred).
• Experience working with GitLab and supporting CI/CD pipelines.
• Experience delivering projects via Agile methodologies
• Excellent verbal and written communication skills. -
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Description
Responsibilities: