- Ensure the accurate and timely processing of commercial applications for new electrical services, changes and plat developments to meet construction timelines effectively.
- Serve as the first point of contact for new members, explaining the construction process, assisting with determining service size, providing rate information, informing members of responsibilities, and processing contracts as needed.
- Facilitate the billing process for aid-to-construction charges by:
- Generating Contribution to Aid of Construction (CIAC).
- Printing and mailing quotes, invoices and returns.
- Processing and posting payments.
- Calculating and billing overtime charges on transformer upgrades, when applicable.
- Support the Business Process Specialist in handling project cost reversals.
- Coordinate transformer upgrades, disconnects and reconnects with the member and scheduling.
- Manage all lighting requests, including plat developments, residential and commercial properties, and government agency requests to ensure accurate data and billing is recorded.
- Oversee foreign attachment data by processing requests, creating work orders, and maintaining accurate permit records.
- Process internal customers' work order requests for hazardous conditions, rejected poles, line inspections, and foreign attachment violations.
- Advise members on Demand Energy Response (DER) programs, demonstrating familiarity with solar, electric vehicles, and load management, such as controlled irrigation.
- High school diploma or equivalent
- Five years customer service experience
- Two years of experience related to electricity and/or electrical construction or related experience
- Knowledge of Word, Excel and work order software
- Excellent written and verbal communication skills
- Associates degree
- Knowledge of basic electricity and 3-phase voltages, transformers, wire size and energy usage
- Knowledge of construction environment (e.g., road, building, utility)
- Knowledge of the National Electric Code and National Electric Safety Code
- Knowledge of demand and how electric meters measure demand
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Electrical Services Support Specialist - Ramsey, MN, United States - Connexus Energy
Description
Connexus Energy is seeking a detail orientated candidate with strong communication skills to serve as the primary point of contact for electricians, developers, builders, consultants and government entities in implementing new and changing commercial electrical services. In this role, you will be responsible for leading customers through the new commercial services process, service changes, plats, and lighting project requests. Your primary objective will be to coordinate work, resolve issues, manage expectations, and ultimately enhance member and customer relations. This position requires a Monday - Friday schedule with flexibility of a hybrid work environment, working from home up to a few days a week.Based in Ramsey, Connexus Energy is Minnesota's largest electric cooperative, providing electricity, renewable energy alternatives and related services to 145,000+ residential and commercial members just north of the Twin Cities. We offer a collaborative work environment with challenge and rewarding work, which provides for professional development and work-life balance in a highly, technical, stable and innovative industry. We give back to the communities we have served for more than 80 years by embracing opportunities to volunteer, donate and support economic development. Our talented and friendly staff focuses on achieving our mission of powering our members and communities towards a smarter energy future with a passionate focus on affordability, innovation, safety and grid reliability.
Key Responsibilities & Results:
Required Talents, Skills, Education, Expertise:
Preferred Talents, Skills, Education, Expertise:
Pre-Employment Requirement: Employment is contingent upon successfully completing a pre-employment background check and drug screen.
Compensation: Connexus Energy offers all employees a competitive base wage, an annual incentive, and an attractive benefits package including medical, dental, life, company provided disability insurance, generous company contribution and match to 401(k), tuition reimbursement and more.
An Affirmative Action/Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
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