Account Supervisor - Atlanta, United States - Razorfish
Description
Hi there We're Razorfish. We've been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What's different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common. We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join usJob Description
The Account Supervisor is responsible for reviewing all deliverables prior to client submission and share in accountability for all client deliverables.
This role interfaces with our clients on a daily basis and is responsible for building and maintaining a strong working relationship.
This position is designed for someone with a minimum of 4 to 7 years of CRM work experience and is the key contributor for all client day to day issues and projects.
The Account Supervisor also works closely with the project management, strategy, data, analytics, and creative and email/print production teams to appropriately define the client's opportunity and deliver a set of solutions aimed at fulfilling brand objectives.
Being able to multi-task, problem solve, identify new solutions and bring a 'can-do' attitude, and a proven ability to work in a collaborative environment is paramount.
Core Duties and Responsibilities:
Learns client's product and services
Effective problem-solving skills, specifically the ability to assess situations, evaluate options, make decisions, draw conclusions, and exercise judgment, are required
Demonstrates bigger picture understanding of client's marketing strategy and can communicate how current data insights/tactics associate with longer-term strategy objectives
Anticipates client questions and has thought out answers/solutions; handles client escalations
Always thinking about how we can better serve clients and grow their business
Owns area of expertise and can confidently answer client/team questions
Demonstrates thinking/communicating from the client's perspective as well as agency's
Develops presentations and other materials needed for client meetings in English
Performs day-to-day client contact
Coordinates deliverables for weekly status reports (projects, due dates, etc.)
Partners with Project Management to monitor and direct as necessary the day-to-day project flow.
Provides clear and timely direction to all other agency departments: team meetings, work order process with Project Managers
Develops and presents creative briefs to clients and internal teams; contributes to review of creative throughout creative development process
Communicates audience segments and messaging specific to these segments to the Data Operations team responsible for creating Business Rule Document (BRD), identifies potential data challenges from client and helps Data Operations team to identify solutions; reviews BRD prior to client presentation
Partners with Analytics team to identify business questions to be answered in analytic reports; reviews and provides input on reports prior to client presentation
Provides link matrix to Email Dev team and participates in email testing; reviews direct mail proofs prior to printing where necessary
Prioritizes & sets expectations on deliverables
Drives client communication and cross team coordination
Supports billing and financial reconciliation activities, including monthly revenue recognition and projection direct responsibility
Qualifications
Requires both CRM and automotive and/or subscriptions services marketing experience.
Ability to work Eastern Standard Time office hours
Excel and MS Office proficiency required
Strong time-management and organizational skills
Strong client-service orientation and proven team player
Flexible to evolving responsibilities and last-minute changes
Ability to direct, review and translate post program analytics
Additional Information
Compensation Range:
$73,500- $84,500. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. For this role, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application window for this job posting will end 1/29/2024.
The Power of One starts with our people To do powerful things, we must offer powerful resources.
Our best-in-class wellness benefit offerings include:
Paid Family Care for parents and caregivers for 12 weeks or more
Monetary assistance and support for Adoption, Surrogacy and Fertility
Monetary assistance and support for pet adoption
Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
Tuition Assistance
Paid time off that includes Flexible Time off Vacation, Annual sick days, Volunteer Days, Holiday, and identity days, and more
Matching Gifts programs
Flexible working arrangements
'Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for 6 weeks a year (based on eligibility)
Business Resource Groups that support multipole affinities and alliances
The benefits offerings listed are available to eligible U.S. based employees, are reviewed on an annual basis, and governed by the terms of the applicable plan documents.
Razorfish is an Equal Opportunity Employer.
Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.
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