District Operations Manager - Raleigh, United States - Dent Wizard International

Description

Job Description

As a District Operations Manager your essential job functions include:

Leadership / Strategic Initiatives (50%)

• Create a positive and productive working environment consistent with Dent Wizard's core values
• Communicate Dent Wizard's vision and execute on company strategy
• With the Senior Director of Operations, build and execute a District business strategy, focused on the Dealer/Rental business
• Deliver Dealer/Rental operating performance for the District at or above budget in terms of Revenue, EBITDA, LSR, Customer Expansion, Customer Retention, Employee Engagement and Retention, Service Expansion and WTD
• Partner with enabling functions to drive operational efficiencies, standard operating procedures, and cost reductions
• Drive a culture of coaching through on the job engagement and informal and formal training to support field operations effectiveness and the consistent development of people
• Hire, develop and motivate a team of high performing Operations leaders
• Manage and monitor maintenance on capital equipment, e.g. paint booths, compressors, etc.
• Support Area Ops Managers and Fixed Ops Managers to identify opportunities to streamline and simplify processes, as well as optimize day-to-day operations
• Ensure Company resources are deployed profitably by evaluating and recommending investment decisions regarding headcount, coverage patterns, equipment, etc.
• Maintain operations to meet Company provided guidelines regarding safety and compliance with Local, State, and Federal ordinances, including OHSA and EPA
• Lead field town hall communications

Customer Engagement (20%)

• Partner with Sales to lead Team Sell drive revenue (including WTD), customer retention and five-star service
• Develop strong relationships with key customers and deliver five-star customer service to create additional opportunities
• Coordinate with sales to support team in cross-sell and customer relationship management
• Coordinate site launch initiatives with ops support, AOM/FOMs and customer
• Deliver targeted price increase, in partnership with sales based on customer segmentation
• Expediently address customer, operational, and performance concerns
• Participate in and support strategic initiatives, such as WTD/FLF+, 3 & 10, etc. in the District
• Participate in QBRs for customers within the District
• Identify and implement value-added customer solutions

Staffing (10%)

• Execute on the plan for staffing decisions to balance gross margin vs. new business capacity
• Determine talent selection and hiring for specified roles
• Ensure leaders hire and onboard team members effectively
• Ensure leaders effectively manage team performance
• Manager the process to drive AOM/FOM/Tech productivity and utilization

Administration (20%)

• Troubleshoot most critical operational issues
• Ensure sites meet compliance standards (environmental, safety, and health)
• Lead the Goal Setting & Review (GS&R) process for the team
• Lead monthly financial review and develop and implement plans to deliver annual operating budgets
• Participate in the Q Process and drive Vital Few initiatives and MITs
• Support and adhere to DW's policies and procedures on ethics standards and commitments
• Provide timely feedback to Sr Ops Director regarding market conditions, competitive pressures, and the engagement of staff at all levels
• Partner with enabling functions to manage DW assets within company guidelines and standards

Other Duties as Assigned

Competencies Required

• Lead and coach managers
• Results Orientation
• Systems Thinking / Process Improvement
• Project Management
• Agility
• Initiative
• Influence
• Customer Focus
• Apply Knowledge
• Attract, Develop and Manage Performance
• Conceptual Thinking

Position Requirements

• Minimum of 3 years leadership experience required.
• 5 years proven operations experience in a similar type of environment.
• Auto and reconditioning industry experience preferred.

Physical Job Requirements

• Continuous viewing from and inputting data to a computer screen.
• Travel as necessary (up to 50%).

Drug Policy

• All applicants being considered for employment must pass a pre-employment drug screening and background check.

This is an exceptional opportunity to join a successful company at an exciting time. This position includes excellent earning potential and an excellent benefits package including health, dental, disability and life insurance, 401(k) with company match, and a company vehicle.