Consumer Sales Operations Analyst - Hawthorne, CA

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. ...

Job description

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

CONSUMER SALES OPERATIONS ANALYST (STARLINK)

Starlink is a revolutionary satellite constellation, delivering low-latency broadband internet around the world—bringing an unprecedented opportunity to significantly impact communities, businesses, and governments worldwide. To help deliver on our mission, the Consumer Sales Team is seeking a Consumer Sales Analyst who has experience performing complex analyses and using derived insights to drive business decisions.

The ideal candidate will have a strong technical background to effectively analyze trends, and an ownership mindset to turn insights into actions. In this role you will work hands-on with our Global Sales Leads to analyze current growth trends, develop operational tooling, implement strategic improvements, and ensure strategies translate to results.

RESPONSIBILITIES:

• Create reports, tools, and standardized metrics for operational measurement and improvement, leveraging various computer applications (Excel, Power BI, SQL, Python, etc.)
• Develop and enhance tooling that focuses on growth trends, team productivity metrics, and ROI of projects/initiatives
• Conduct in-depth analyses through SQL queries and other data analysis methods to dive into problems and identify trends for decision-making
• Own system maintenance and data integrity, and troubleshoot with other departments as necessary
• Work with cross-functional teams to understand current processes and identify systems gaps, then drive enhancements to optimize productivity or process improvement
• Identify and drive projects to automate non-value essential processes to remove the need for human intervention in remedial tasks
• Train users and leaders on system developments or enhancements, and assist in troubleshooting

BASIC QUALIFICATIONS:

• Bachelor's degree in economics, mathematics, engineering, computer science, supply chain, or other quantitative discipline
• 1+ years of experience in analytics reporting, business operations, production/supply planning, management/strategy consulting or related fields
• 1+ years of experience building datasets to create and manage dashboards using data visualization tools (e.g. Power BI, Looker, Tableau)

PREFERRED SKILLS & EXPERIENCE:

• Advanced SQL proficiency (advanced joins, CTEs, etc.)
• Understanding of database structures and ETL development
• Experience managing multiple projects and delivering under tight timelines with resource constraints
• Experience with scenario modeling (ie. analyzing cost/benefit of trades via Excel, Python, etc.)
• Ability to communicate technical concepts to non-technical audiences at all organizational levels
• Excellent problem-solving and sleuthing skills, going beyond just the apparent and available answer
• Strong project management and self-directed prioritization skills
• Excellent written and verbal communication skills, including ability to craft and present professional presentations

ADDITIONAL REQUIREMENTS:

• Must be available to work extended hours and weekends as needed
• Willingness to travel to customer sites, other SpaceX locations, and events as needed

COMPENSATION AND BENEFITS:

Pay range:

Consumer Sales Operations Analyst/Level I: $80, $100,000.00/per year

Consumer Sales Operations Analyst/Level I: $90, $115,000.00/per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX's Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to .