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    Front Desk Agent - Austin, United States - El Cosmico

    El Cosmico
    El Cosmico Austin, United States

    3 weeks ago

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    Description

    ** Front Desk Agent - Hotel San Jose**

    **Job Category****:** Rooms Hourly **Requisition Number****:** FRONT01492 Showing 1 location **Job Details**

    **Description**

    About our Company:

    Transformed from a 1930s ultra-modern motor court, Hotel San Jos is a 40-room urban bungalow-style hotel situated behind stucco walls amidst lush garden courtyards located on South Congress Avenue. Known as the quintessential Austin hotel experience, San Jos serves as a gathering place and community activity hub for locals and visitors alike with unique event programming (such the annual South x San Jose and Pet Parade) and nearby Jos Coffee, our local coffee purveyor and coveted people-watching spot.

    Hotel San Jos is proud to be a part of Bunkhouse, which is a hospitality company created by hotelier Liz Lambert that believes in inspired design, connection to place and the value of community. Bunkhouse has designed and developed a celebrated portfolio of hospitality projects including Hotel San Jos, Hotel Saint Cecilia, Austin Motel, and Jos Coffee in Austin, Hotel Havana and Ocho in San Antonio, El Cosmico in Marfa, Texas, The Phoenix in San Francisco, California, and Hotel San Cristobal in Baja, Mexico.

    We're looking for someone with:

    High School diploma or general education degree (GED). College Degree preferred

    Six (6) months related experience in hospitality or service industry

    Must be able to speak, read, write and understand the primary language(s) of the workplace

    Ability to understand other computer programs (i.e. Property Management System)

    Bunkhouse is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.

    Job Responsibilities:

    Check in and out all hotel guests in a confident, professional and personalized manner

    Take hotel reservations accurately and efficiently

    Ensure immediate response is given to any and all guest comments and concerns and inform immediate supervisor of concerns and assist implementing corrective measure when necessary

    Maintain a positive relationship with all employees and guests

    Ensure all calls are answered in a courteous, professional and efficient manner

    Maintain an accurate log of guest calls for assistance or complaints, and ensure completion of all items

    Open, secure and balance out shift banks to include the verification of all cash, credit card and room charge transactions during all shifts

    Maintain accuracy with all accounting and billing procedures

    Have a comprehensive knowledge of hotel availability and current rates and/or special events (which may have an impact on occupancy and availability)

    Issue guest safety deposit boxes as requested

    Possess fluent knowledge of local restaurants, special events, city attractions, amenities and directions

    Bunkhouse pays competitive wages and offers a liberal working environment that encourages individuality and creativity. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

    Highly subsidized Medical, Dental and Vision insurance

    Company paid Life Insurance and Long-Term Disability coverage

    Short Term Disability coverage

    Generous Paid Time off (Full Time)

    Free stays at Bunkhouse hotels (Full Time)

    401k with company matching

    Employee Discounts

    Bunkhouse Core Values:

    BE REAL. We treat everyone like human beings. We are respectful and authentic, we listen, and we develop meaningful relationships with guests, customers and each other. We encourage our employees to have a voice and to use it to improve the work we do.

    CREATE MAGIC. In design, service and all things, we go above and beyond to inspire. Every detail counts, and we believe that our work is a collaboration that depends on all of us bringing our creativity and passion to work with us every day.

    BE HERE NOW. In our work, creating a sense of place is important. We contribute to the fabric of our respective communities by honoring, representing and supporting the communities in which our businesses exist. We make it our goal to be experts on our cities, and we leave travelers with a sense of where they have been.

    EMBRACE ADVENTURE. We dont always know where the road will lead, but we know that well have each other along the journey. We strive to learn and grow from our experiences, to create meaningful structure along the way and, in some cases, to embrace chaos when necessary.

    LOOK TOWARDS THE FUTURE. We work with a spirit of continuous improvement in all areas. We seek to provide a path of growth for all of our employees and for Bunkhouse as a whole.

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

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