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Brookfield

    Audio Visual Technician - Brookfield, United States - ITI Systems

    ITI Systems
    ITI Systems Brookfield, United States

    2 weeks ago

    Default job background
    Technology / Internet
    Description
    Onsite Senior AV Support Technician


    ITI Systems, a leading national Audiovisual Systems Integrator, is currently seeking an Onsite AV Support Technician with strong customer-facing abilities.

    This candidate will support all audiovisual needs and end-user technologies for the company's enterprise client based in Brookfield, WI.

    Excellent customer communications skills combined with strong AV technical background required. The ideal candidate will possess in-depth knowledge and hands-on experience working with complex AV technologies in an Enterprise environment.

    Responsibilities

    Provide maintenance support for A/V equipment, such as microphones, projectors, control systems and VTC hardware.
    Program and /or troubleshoot A/V equipment
    Install or replace equipment, with knowledge of A/V integration
    Operate a trouble ticket system designed to identify customer service issues.
    Provide remote diagnostics and take corrective action.
    Track repeat problems and provide feedback (reports) to the Technical Service Manager.

    Identify recurring problems that may require escalation to the Lead Engineers, or design changes and develop test plan to produce a resolution.

    Coordinate firm's internal resources to ensure that hardware and software faults are resolved to customer's satisfaction.
    Work with other vendors' equipment in the direction of specialization and certification.

    Education, Experience and Skills Requirements:
    3-5 years in an onsite client service role
    Knowledge of Crestron and Teams equipment and extensive knowledge of conference room technologies
    CTS certification is a plus
    Proficiency in Microsoft Office
    Excellent communication skills'
    'Work Remotely
    No

    Job Type:
    Full-time


    Pay:
    From $95,000.00 per year


    Benefits:
    401(k)
    Dental insurance
    Health insurance
    Paid time off

    Schedule:
    Monday to Friday


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