VP of Client Services - W Ben White Blvd Austin, Texas, United States

Description · Austin Habitat for Humanity is the forward-thinking Affordable Homeownership provider in the Austin area. The mission and vision of Austin Habitat for Humanity are anchored around the deeply held belief that everyone deserves a safe and affordable place to live. · P ...

Job description

Description

Austin Habitat for Humanity is the forward-thinking Affordable Homeownership provider in the Austin area. The mission and vision of Austin Habitat for Humanity are anchored around the deeply held belief that everyone deserves a safe and affordable place to live.

Proudly serving Bastrop, Blanco, Caldwell, Hays and Travis counties

AHFH MISSION

Seeking to put God's love into action, Austin Habitat for Humanity brings people together to build homes, communities, and hope.

VISION

A world where everyone has a safe and affordable place to live.

OUR CORE VALUES

Forward Thinking

Collaborative

Service Oriented

COMPANY PAID BENEFITS:

• 100% employer-paid medical, dental, vision, short-term, long-term disability
• Paid time off: holidays, vacation, sick and personal days
• 401(k) retirement savings plan with employer contribution
• 20% employee discount on ReStore purchases

JOB SUMMARY

The Vice President of Client Services at Austin Habitat for Humanity provides strategic leadership for the Client Services Department, managing all aspects of the client journey—from initial contact and program intake through home closing. This role oversees programs designed to build and reinforce homebuyer readiness, ensuring clients are prepared for successful homeownership. Additionally, the VP is accountable for maintaining full compliance with Fair Housing and Equal Opportunity standards, lending regulations, and sales contract laws.

In alignment with Austin Habitat for Humanity's strategic plan, the Vice President of Client Services develops and executes strategies to market and sell AHFH affordable housing across the five counties served in Central Texas. This includes close collaboration with the Development, Grants, and Marketing & Communications teams to ensure outreach, engagement, and program goals are met.

The VP of Client Services operates within Austin Habitat's EOS (Entrepreneurial Operating System) framework, with clear accountabilities, measurable goals and a commitment to organizational clarity and impact

This is an on-site position based at our Austin Habitat for Humanity corporate offices located at 500 W. Ben White Blvd., Austin, TX Remote work is not available for this role.

Employment terms and benefits are outlined in the AHFH employee manual

AGENCY EXPECTATIONS:

• Acts as a role model within and outside the Agency
• Adheres to Agency policy and procedures
• Maintains a positive and respectful attitude and upholds organizational core values
• Works in collaboration with supervisor and staff to implement organizational strategic goals
• Demonstrates self-motivation, flexibility and efficient time management

DUTIES AND RESPONSIBILITIES:

• Direct the Austin Habitat home sales cycle while providing equal opportunity outreach to potential AHFH clients
• Oversee and iteratively improve sales processes for all new AHFH homes as well as other client services, including HUD Housing Counseling and Foreclosure Prevention
• Supervise the work of the Client Services staff, volunteers, and committees
• Oversee all client engagement activities, including sweat equity participation, class attendance, and readiness milestones
• Responsible for all sales pipeline metrics from Client Inquiries to Homes Sold, including reporting on the same
• Manage Client Services production pipeline and adhere to timelines set forth by construction schedule, strategic plan goals, and funding sources
• Work closely with Development/Grants Department to provide data and analysis to secure and maintain funding streams
• In cooperation with appropriate staff, committees, (and when appropriate the Board of Directors), develop, implement and enforce Client Services policies
• Design, implement, and maintain Client Services procedures and departmental manuals
• Research and develop policies as needed to comply with Habitat for Humanity International standards and directives

Qualifications

MINIMUM EXPERIENCE REQUIREMENTS:

• Proven ability to lead and collaborate effectively with staff, volunteers, and external stakeholders
• Demonstrated success in developing and executing strategic plans, particularly in sales, client engagement, or program delivery
• Strong interpersonal and communication skills, with the ability to convey complex information with clarity, diplomacy, and authority
• Working knowledge of mortgage lending laws, sales contracts, and affordable housing compliance standards
• Experience in long-range planning and process improvement
• Skilled in team management, conflict resolution, and performance coaching
• Bachelor's degree in relevant fields such as business, public administration, nonprofit management, or housing-related disciplines.
• Minimum of five (5) years of progressive leadership experience in nonprofit program management, housing services, or a related business environment

PREFERRED EXPERIENCE REQUIREMENTS:

• Safe Act Certification
• Bilingual in Spanish / English preferred

COMPENSATION:

• $105,000 annually commensurate with experience

AMERICANS WITH DISABILITY SPEIFICATIONS PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

While performing the duties of this role, the employee is required to spend the majority of the day on their feet; required to stand, walk, sit, use hands and fingers to handle or feel objects tools or controls. They will reach with arms and hands, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear, taste and smell. The employee must occasionally lift and/or move up to 25lbs. Specific vision, color vision, peripheral vision, depth perception and the ability to adjust focus are required.

WORK ENVIRONMENT:

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is exposed to prevailing weather conditions. The noise level in the work environment is usually moderate.

Austin Habitat for Humanity is an Equal Opportunity Employer. We are committed to the

policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.