Contact Center Operations Supervisor - West Valley City, UT
4 weeks ago

Job summary
The Contact Center Operations Supervisor is a leader of an operational team who creates a team environment that delivers superior customer service by hiring and developing high performing and engaged talent.Responsibilities
- Responsible for hiring, onboarding, and the development of talent (e.g. training, mentoring, knowledge, skills, tools); provides support, coaching and corrective action; career planning and progression.
- Manages team expenses including labor budget allocations overtime scheduling timecard approval oversight compensation incentives.
Job description
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