- Health Insurance - 80% of employee premiums are company paid
- Free Dental & Vision insurance for employees
- Life Insurance Policy
- 401(k) plan with company match
- PTO and Vacation Days
- Training
- Fantastic Culture and Work Environment
- This position is $45-65/hr
- Four to ten years related experience and/or training; or equivalent combination of education and experience.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
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Working Foreman/ Lead Technician-Night Shift - Aurora, United States - McCandles Truck Center
Description
McCandless Truck Center is one of the region's premier Commercial Truck Sales & Leasing Dealerships, proudly serving the Aurora area for many years.
Our team enjoys a fantastic culture and opportunities for advancement, which are company-wide focused to help you grow both personally and professionally.
We're interested in helping you establish and build a long-term career with us, because we know that happy employees lead to happier customersWhat We Offer:
SUMMARY
As a working foreman you will need to ensures that repairs are performed correctly and efficiently by qualified technicians and that the service department maintains a consistently high level of customer satisfaction.
ESSENTIAL DUTIES
Essential Duties include the following. Other duties may be assigned.
Assists technicians in developing their skills.
Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
Ensures that all department employees receive appropriate manufacturer training.
Ensures that all repairs are assigned to technicians in an equal and fair manner.
Provides technical support for technicians when necessary.
Ensures repairs are charged out correctly.
Checks progress of each repair order throughout the day.
Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
Road tests vehicles to quality-check work performed.
Accounts for all documents; ensures that none are missing and all are processed correctly.
Establishes and maintains customer follow-up program to confirm satisfaction with the service experience.
Handles all customer complaints within 24 hours, informing other managers as appropriate.
Manages department performance using tools such as the daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts.
Monitors shop condition, including cleanliness, safety, and the condition of shop equipment. Reports problems to the service manager or dealer.
Ensures the proper care, storage, and inventory of special tools.
Fills in for service advisor and dispatcher when necessary.
Attends managers' meetings as requested.
Strives for harmony and teamwork within the department and with all other departments.
Maintains safe work environment.
Maintains professional appearance.
MARGINAL DUTIES
Marginal Duties include the following. Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
LANGUAGE SKILLS
MATHEMATICAL SKILLS
REASONING ABILITY
Automotive Service Excellence (ASE) Certifications
Valid Driver's License/CDL preferred
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Truck Repair Shop environment.
