- Address reservation requests and inquiries from guests, travel agents, and referral networks with efficiency and professionalism
- Create, update, and maintain accurate reservation records, prepares letters of confirmation, and promptly processes advance deposit payments, cancellations, and modifications promptly and accurately
- Work with reservation team to streamline and improve reservation processes
- Collaborate with all departments to stay informed on updates to the property, special requests, and other factors impacting guest experience
- Stay current on spa offerings, amenities, events, and guest preferences to anticipate needs and provide personalized service
- Perform guest outreach which includes but is not limited to follow-up emails and calls to maximize bookings and revenue
- Maintain a warm, helpful, and friendly demeanor with all guests and colleagues
- Compile and distribute daily sales reports to key stakeholders, including the senior leadership and executive management team.
- Record and update guest information in Resort Suites and R&R database for marketing purposes; audit for errors and reconcile discrepancies
- Run deposits and report all deposits to the controller
- Provide occasional training to prepare the front desk team to serve as backups for reservations
- Maintain a consistent high level of quality and guest service
- Perform other duties as assigned
-
Reservations Agent
3 weeks ago
La Valencia Hotel San Diego, United StatesJob Description · Job DescriptionJOB SUMMARY: Ideal candidates are highly motivated and effective at working in a fast-paced team environment. We are looking for The Reservations Agent serves as the voice of the hotel when guests first call or visit the property to inquire about ...
-
Reservations Agent
3 days ago
JC Resorts San Diego, United States** Reservations Agent / Rancho Bernardo Inn** · **Job Category****:** Sales **Requisition Number****:** RESER002372 Showing 1 location **Job Details** · **Description** · In addition to working in the natural beauty of San Diego, we offer competitive, progressive benefits incl ...
-
Reservation Agent
2 weeks ago
Bartell Hotels, a CALP San Diego, United StatesJob Description · Job DescriptionAbout Bartell Hotels: Bartell Hotels is San Diego's largest independent hotel owner-operator with a sharp focus on employees, customers and community. This diverse collection of properties reflects Southern California's natural beauty, love for ac ...
-
Reservation Agent
3 weeks ago
U-Haul Lemon Grove, United StatesCompensation Range: $16.00 to $31.00 Hourly · Location: · 1300 Wilson Av, National City, California 91950 United States of America · U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a ...
-
Reservation Agent
1 week ago
SilverLinx Paradise Park, CA, United States FreelanceJoin our team at Paradise Park, CA's elegant Pullman Berlin Schweizerhof, designed in the iconic Bauhaus style. Our hotel combines avant-garde interior design with simple functionality and features 377 rooms and suites, the restaurant BLEND berlin kitchen and bar, and a modernize ...
-
Reservations Agent, Reservations
2 weeks ago
Montage International San Diego, United StatesLive Your Passion. Add Your Magic. · At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If ...
-
Reservations Agent, Reservations
1 week ago
Montage International San Diego, United StatesLive Your Passion. Add Your Magic.- We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.- · - Please- Click Here- · Reservations Agent · - SUMMARY_ · The ...
-
Reservations Agent
2 weeks ago
AAA - The Automobile Club San Diego, United StatesReservations Agent - Air By Pleasant. Pleasant Holidays, one of the largest travel wholesalers in the United States specializing in vacation travel to the Hawaiian Islands, Caribbean, Central & South America, Europe, Mexico, Middle East, South Pacifi Reservations, Agent, Reservat ...
-
Reservations Agent
2 weeks ago
American Automobile Association San Diego, United StatesReservations Agent - Air By Pleasant · Pleasant Holidays, one of the largest travel wholesalers in the United States specializing in vacation travel to the Hawaiian Islands, Caribbean, Central & South America, Europe, Mexico, Middle East, South Pacific (Australia, Cook Islands, ...
-
Reservation Agent
2 weeks ago
Handlery Hotel San Diego San Diego, United StatesTo be responsible for understanding the basic function of Rooms Merchandising and integrating that knowledge with Selective Selling Techniques to sell the right rooms to the right customers at the correct rate. To provide service to guests and fellow team members in a manner whic ...
-
Reservations Agent
4 days ago
Paradise Point Resort & Spa San Diego, United StatesProperty Description: · Paradise Point Resort and Spa is a picturesque, waterfront resort nestled on a private island in San Diego, California, offering a serene and idyllic work environment. As a job applicant, joining the team at Paradise Point Resort and Spa means being part o ...
-
Reservation Agent
2 weeks ago
Vieja Casino & Resort Alpine, United StatesReservation Agent var a 2 aconfig = a 2 aconfig || {}; a 2 aconfig.onclick = 1; Hotel and Spa. Alpine, CA - ID: Full-Time/ Regular. Reservation Sales Agent Viejas Casino & Resort, San Diegos Premier Four Diamond Gaming and Resort destinat Reservation Agent, Agent, Reservations, R ...
-
Reservation Agent
2 weeks ago
Viejas Casino Alpine, United StatesJob Description · Reservation Sales Agent · Viejas Casino & Resort, San Diego's Premier Four Diamond Gaming and Resort destination, is looking for an Reservation Sales Agent to join our team. · PAY RATE: $18.50 · Viejas Casino and Resort is a proud recipient of the AAA Four Di ...
-
Spa Reservations Agent
2 weeks ago
Rancho Valencia Resort Rancho Santa Fe, United StatesJob Description · Job DescriptionDescription:SUMMARY · The Spa Reservations Agents primary responsibility is to schedule spa and salon appointments on the phone and through email. This position will assist in promoting spa services and providing information to our guests such as ...
-
Reservations Sales Agent Lead
2 weeks ago
La Jolla Beach & Tennis Club San Diego, United StatesJob Description · Job DescriptionSUMMARY · Promotes and follows LJBTC, Inc.'s Goals (people, product, profit). Provide high-level service to guests, members, and Legacy and VIP guests year-round. Lead in the department's development of reservation and Legacy Guest objectives; inc ...
-
Spa Reservations Agent
2 weeks ago
Rancho Valencia Resort & Spa Rancho Santa Fe, United StatesJob Type · Full-time · Description · SUMMARY · The Spa Reservations Agents primary responsibility is to schedule spa and salon appointments on the phone and through email. This position will assist in promoting spa services and providing information to our guests such as detai ...
-
Reservations Sales Agent Lead
2 weeks ago
LA Jolla Beach & Tennis Club La Jolla, United StatesSUMMARYPromotes and follows LJBTC, Inc.'s Goals (people, product, profit). Provide high-level service to guests, members, and Legacy and VIP guests year-round. Lead in the department's development of reservation and Legacy Guest objectives; including profitable financial manageme ...
-
Reservations Sales Agent Lead
3 weeks ago
LA Jolla Beach & Tennis Club La Jolla, United StatesSUMMARY · Promotes and follows LJBTC, Inc.'s Goals (people, product, profit). Provide high-level service to guests, members, and Legacy and VIP guests year-round. Lead in the department's development of reservation and Legacy Guest objectives; including profitable financial mana ...
-
Cocina Clerk Store #29 Part-Time
3 days ago
Northgate Market Vista, United States Part timeJob Details · Description · Our first store opened on January 2nd, 1980 in Anaheim CA and since then we have grown to 40 stores in 4 counties: Los Angeles, Orange, San Diego, and the Inland Empire. We offer our customers a full service supermarket with a large meat department, ...
-
Night Auditor
4 weeks ago
Aimbridge Hospitality Chula Vista, United States Part timeAimbridge Hospitality - Springhill Suites Chula Vista [Front Desk Agent / Reservations Agent] As a Night Auditor at Aimbridge Hospitality, you'll: Be responsible for the preparation and disposition of all Night Audit work; Initiate and complete the End of Day process; Run all rep ...
Reservations Agent - Vista, United States - Cal-a-Vie Health Spa
Description
Job Description
Job DescriptionPOSITION PURPOSE
Serves in a pivotal role within the esteemed Cal-a-Vie Health Spa team and functions as the initial point of contact for guests. Works in a dynamic reservations team to ensure a seamless and efficient booking process and exhibits excellence in guest relations and attention to detail. Demonstrates strong interpersonal skills and cultivates relationships with guests, travel agents, and referral networks regarding reservation requests/inquiries. Tracks future room availability and assists with developing forecasts, reports, and reporting for room revenue and occupancy. Possesses a sales-driven mindset and a meticulous approach to completing tasks.
ESSENTIAL FUNCTIONS
POSITION QUALIFICATIONS
Education/Certification: High School Diploma or equivalent
Knowledge: Working knowledge of Word, Excel, or other computer related programs; competent in writing skills
Experience: Excellent verbal and written communication for effective communication with guests and peers; one-year previous hotel/spa reservations sales experience desired; strong computer skills (MS Word/Excel, Property Management/Reservation software and database experience); ability to work weekends and holidays as needed; able to maintain a positive, friendly, and helpful tone to callers at all times.
Skills/Abilities: : Exceptional interpersonal, verbal, and written communications skills; strong organizational skills and detail oriented; high level of assessment and organizational skills; ability to deal with the public; ability to write and correspond with guest(s); ability to read and interpret documents such as safety rules, contracts, and procedure manuals; ability to get along with co-workers and work as a team; ability to handle high stress in the work environment and turn it into positive energy.
Availability: Ability to work 4 days a week, Friday – Monday. May vary, based on the business needs of the department.
Company DescriptionCal-a-Vie Health Spa is a world-renowned award-winning luxury spa resort unlike any other. An exquisite oasis sheltered from the rush and competition of daily life, Cal-a-Vie Health Spa resembles a serene French village. Nestled away on 200 private acres in Northern San Diego County, our guests enjoy the lush, tranquil hillsides filled with beautiful vineyards and lavender fields, natural canyons and habitat. We are close to the communities of Vista, Bonsall, Oceanside, Carlsbad, Escondido, Temecula and Murrieta.