- Building relationships with families in laundromats
- Understanding the unique needs of these families and identifying where they need support
- Assisting families with public benefits applications like Medicaid, SNAP, and LIHEAP, as well as helping them navigate their health plans
- Making referrals to external resources and ensuring all documentation is in order
- Hiring and onboarding new outreach team members
- Crafting schedules for outreach staff and managing administrative aspects of the team
- Leading and developing a team of outreach specialists, offering guidance and motivation
- Setting and overseeing individual and team-based objectives
- Finding innovative ways to conduct outreach and structure the outreach team
- Empathy: As an Outreach Lead, you'll interact with families in various circumstances. Empathy is crucial as it enables you to connect with people on a personal level, understanding their needs and challenges.
- Resilience: Outreach work can be challenging, and setbacks are common. We value individuals who exhibit resilience, remaining steadfast in their commitment to our mission, even in the face of difficulties.
- Adaptability: The ability to thrive in evolving situations and engage with diverse populations is essential. Being flexible in your approach is key
- Learning Mindset: Fabric Health is dedicated to continuous improvement. We appreciate individuals who are eager to learn, adapt, and explore innovative ways to achieve our mission.
- Fluency in English and Spanish
- Experience in community outreach, field marketing, canvassing, customer service, or sales
- A willingness to work inside laundromats
- Reliable transportation to travel locally throughout the DC metro area and Maryland
- Experience working with high-needs populations
- Experience building and managing small teams
- Comfort with and desire to learn new technologies
- Familiarity with state benefit applications
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Bilingual Outreach Manager - Gaithersburg, United States - Fabric Health
Description
Job Description
Job DescriptionAre you the type of person who can strike up a conversation with anyone? Do you have a desire to empower underserved communities and help hardworking individuals navigate the healthcare system? Come be a part of something impactful by joining our Outreach team as we launch services in DC/Maryland
About Fabric Health:
Since our inception in 2021, we've been at the forefront of social impact, recognized by Fast Company and Forbes for our exceptional service to thousands of families. We're on a mission to change the way families access healthcare and public benefits, and we do it in a place you'd least expect - laundromats
About the Role:
As an Outreach Manager, you will be on the ground floor helping Fabric launch its third expansion into DC and Maryland. As our first hire in this market, we need a trailblazer who's passionate about our mission and eager to help deepen our impact
What You'll be Getting Into:
In addition, as our team grows, your role may evolve to encompass:
Traits We Value:
Qualifications:
Nice to Haves:
Salary and Benefits: $65,000 - $75,000
Full-time employees receive a PTO plan, health care coverage, and equity options
Candidates may be subject to background checks and reference checks.
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