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Bartlesville

    Dealer Liaison: Officer - Bartlesville, United States - Coolcareers

    Coolcareers
    Coolcareers Bartlesville, United States

    3 weeks ago

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    Description

    Dealer Liaison:
    Officer


    Purpose To coordinate all parts queries and invoicing between the dealer and the warehouse accurately and timeously as per agreed standard operating procedures and provide technical support where applicable.

    Minimum Experience 1-2 years experience in a similar environment Minimum Qualification Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 04 Minimum Requirements Industry legislative compliance/ knowledge.

    GENERIC JOB OUTPUTS PROCESS AND GOVERNANCE Deliver on agreed performance targets according to set procedures and service level agreement. Execute work in line with governance and compliance processes. Identify and apply known solutions to operational challenges and escalate unresolved issues. Record and report on transactional activities to provide timely and accurate information for decision making in area of accountability.

    Ensure process was followed in compliance with (return for credit) RFCs, damages and obsolescence returns before any credit notes can be approved and processed.

    Ensuring that dealers and suppliers follow the correct process with regard to damage parts claims. Provide accurate lead times for parts on backorder. Provide dealer support to ensure effective service delivery. Provide parts technical query support to dealers. Receive queries and follow up on the status of outstanding issues regarding the supply of parts. FINANCE Execute work activities effectively and efficiently in order to maximise financial performance and profitability. CLIENT/CUSTOMER Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business. Deliver work activities effectively to satisfy customers. Communicate feedback on queries to dealers within the set OEM/Importer standards. PEOPLE Attend training initiatives to improve work quality and enhance own skills. Own and live up to company values.


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