Airport Baggage Agent - Anchorage, AK, United States - Signature Flight Support Corporation

Description

Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide.

Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development.

A Line Service Technician (LST) is a customer service role responsible for a variety of duties that contribute towards safely providing requested services for general aviation aircraft, crews and passengers.

An LST routinely operates ground service equipment and uses knowledge of the company's policies and procedures to provide efficient and excellent service to customers and other guests to the fixed base operation (FBO).

Work as part of a team delivering safe and efficient aircraft services while providing a welcoming atmosphere to customers and other guests.

Collaborate, cooperate and work closely with all coworkers, customers, clients, vendors, and aircraft crewmembers to ensure customer service needs are met.

Service aircraft as requested by management or customers, such as fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, delivering catering and towing.

Operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks, shuttles, etc.

Offer, promote, sell and deliver general aviation services to crewmembers, customers and other guests.
Maintain safe, clean and secure ramps and operations.
Load and unload luggage and other cargo into/out of aircraft and from/into the FBO or other location.
Fuel handling including fuel quality control, fuel receipt, inventory and maintaining accurate related documentation.

Provide professional and friendly customer service while exhibiting a positive and helpful attitude, consideration and courtesy to everyone at all times.

Understand, comply with and enforce all operational, safety, and customer service requirements for all aspects of the job.

Understand, comply with and enforce all security (physical, cyber and data) protocols as dictated by Signature and the airport.

Create accurate records pertaining to time worked and activities and services performed.
Recommend improvements to Signature's standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel.

Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of the Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability.

The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines).

Safely and accurately conduct flight line operations in accordance with established policies and procedures.

Regular and reliable in-person and timely attendance for all shifts which may include nights, weekends and/or holidays as scheduled.

Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel.

Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety.

Must be able to physically enter/exit and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, and cars.

fueling, de-icing) from elevated heights.

Ability to read, understand and follow all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like.

Must work well as part of a team, get along with others, follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructions.

Independently and proactively (i) prepare for arriving/departing aircraft, (ii) identify and perform open job tasks; and (iii) immediately speak up and/or point out observed safety concerns to all stakeholders.

In some locations a commercial driver's license (CDL) is required as dictated by local regulations and business needs
Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's applicable insurance policies
Ability to successfully and timely complete Signature's training programs
Ability to pass a color vision test for purposes of inspecting aviation fuel
Ability to use a computer and email, including pass computer-based training modules
Excellent verbal and written communication skills, and for safety-sensitive tasks, in English
Ability to work flexible schedules, including night, holiday and weekend shifts and in various weather conditions
Three (3) to six (6) months experience and/or training in aviation, customer service or other related field; or equivalent combination of education and experience and/or training

From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.

Medical/prescription drug, dental, and vision Insurance
~ Health Savings Account
~ Flexible Spending Accounts
~ Disability Insurance
~Critical Illness, Hospital Indemnity and Accident Insurance
~ Identity Theft and Legal Services
~ Tuition reimbursement
~ Training and Development
~ Employee Assistance Program (EAP) & Perks