Seasonal Guest Services Associate - Stockbridge, United States - The Trustees of Reservations

Description

Job Details

Job Location
Naumkeag - Stockbridge, MA

Position Type
Seasonal

Description

About The Organization:

The Trustees is an organization with a fascinating past and an exciting future. Our places are open to all and we thrive by involving as many people as possible in what we do. Founded in 1891, by a group of visionary volunteers, we preserve, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts and work to protect special places across the state. We have helped protect more than 50,000 acres, including 25,000+ acres on more than 100 reservations that are all open to the public. We are a nonprofit conservation organization funded and supported entirely by our visitors, supporters, volunteers, and more than 40,000 members.

Our seasonal staff plays an integral role in ensuring that our visitors enjoy our extraordinary places. With the change to warmer temperatures, we experience an influx of visitors of all ages and backgrounds who want to explore and be inspired by our properties. Sandy beaches, wooded trails, cultural gardens, historic homes, community supported agriculture-there are many ways for visitors to discover and explore The Trustees, and just as many opportunities for seasonal employees to make each visitor's experience special.

Position Summary:

The Guest Services Associate performs the essential function of welcoming all guests to Naumkeag. They inform guests of the various tours and programs available that day while helping to orient the guests to the property. Associates may guide guests to events, site routes, parking, location of bathrooms and other amenities, such as our cafe and gift shop, etc. They are crucial as ambassadors of The Trustees, introducing each guest to the many benefits of membership, with a focus on increasing membership sales for the site. Roles of the Guest Services Associate can include parking attendant, greeter, retail/concessions and other various roles when assigned. This part-time role is based at Naumkeag historic house and gardens and will run April-May for the Daffodil and Tulip Festival (Thursday-Monday) with the potential to stay on through August (with days shifting to Thursday-Sunday).

Pay Rate: $ $18.00 per hour

In This Role You Will:

Essential Functions:

• Welcoming each guest to Naumkeag, answering any general questions about the property and/or event and providing wayfinding guidance to guests.
• Promoting the mission of The Trustees by describing member benefits and selling memberships.
• Providing excellent customer service in terms of property history, tours, policies of the site, etc.
• Operate ACME Ticketing system to sell tickets and memberships on site.
• Direct arriving guests to available parking spaces during large-scale events.
• (Optional): Maintain Caf and General Supplies. This includes but is not limited to; restocking and maintaining inventory as needed and alerting the Manager to inventory levels.
• (Optional): Clean and help maintain Caf, Stock Room, Public Bathrooms, and other public spaces as needed, including emptying trash and recycling bins.
• (Optional): Operating shuttle bus during events to transport guests to and from lower parking lot to property entrance.

Qualifications

Qualifications:

• 1-3 years of previous guest services experience required.

Other Requirements:

• Able to provide respectful, exceptional customer service to all guests with a friendly, courteous, and confident demeanor.
• Able to learn and use ACME Ticketing system, handle cash, and make credit card sales.
• Able to handle multiple tasks and unexpected situations in a calm manner.
• Reliable and punctual.
• Willingness to address the needs and interests of all visitors.
• Willing to conform to Trustees Staff Dress Code when site is open to the public.
• Team-oriented, with a professional, positive attitude towards all staff, volunteers, and guests.
• Availability to work weekends (one weekend day required)
• Available to work some holidays.
• (Optional): Shuttle drivers must receive DOT medical license

Working Conditions:

This position requires the ability to stand and walk for long periods of time, climb steep inclines and multiple flights of stairs, as well as working indoors and outdoors in inclement, hot, and cold weather conditions. This is a seasonal, non-exempt, part-time hourly paid position, with an optimal start date in mid-April and end date in late August/early September. This position is based in Stockbridge, MA.

The Trustees offers competitive compensation and the opportunity to be part of a dedicated team across the Commonwealth who love the outdoors, who love the distinctive charms of New England, and who believe in celebrating and protecting our special places, for everyone, forever.

In addition to being an Equal Opportunity Employer, The Trustees of Reservations aim to create a thriving, inclusive workplace that values each member of our team. We aspire to reflect and effectively serve the residents and communities of Massachusetts who are at the core of our mission.