Records - Team Lead - St Louis - Veritext Legal Solutions

Description

At Veritext, we focus on the details – so legal teams can focus on the case.

About the role:

The Production Lead is responsible for overseeing the daily operations and long-term organization of the Records Room. This role is comprised of, leading workflow improvements, maintaining storage systems, and driving overall efficiency for the production team while processes third-party records and ensures timely fulfillment of client requests.

This position requires a highly organized professional who takes initiative, owns projects from start to finish, and is committed to creating and maintaining an orderly, compliant, and scalable records environment.

What you'll get to do:

• Lead the daily operation of the Records Room
• Create new processes for the Records team
• Perform organizational skills and show how they benefit the team
• Understand and implement file management skills
• Hold a team accountable
• Ensuring materials are processed, organized, stored, and retrieved efficiently
• Understand company targets and strive to meet and exceed expectations
• Understand Veritext products and services and their value
• Assign and balance workloads within the processing team to meet company turnaround time goals
• Serve as the primary point of contact for escalations within the production area and ensure timely resolution
• Conduct regular audits of processed records for accuracy and quality
• Lead cleanup initiatives for backlog, misfiled materials, outdated storage, or incomplete/incorrect record sets
• Design and implement organizational projects that improve flow, efficiency, and compliance
• Monitor progress of room-wide projects and provide updates to management
• Ensure chain-of-custody procedures and confidentiality standards are followed
• Support adherence to retention, destruction, and storage policies for physical and electronic records
• Train new and current team members on record processing, organization standards, and technology tools
• Continuously improve the physical organization of the room, including shelving, labeling, indexing, and storage systems The kind of teammate we're looking for:
• Lead a team efficiently with fairness and accountability
• Work collaboratively with Veritext colleagues, exhibiting Veritext Values
• Ensure that all client (internal and external) communications are handled in a professional, timely and courteous manner
• Communicate necessary information timely, accurately and effectively, report incidents to management
• Welcome new projects and ideas; continuously work to enhance job knowledge while bringing value to role
• Take ownership of your work; follow-thru until final resolution

What's in it for you:

• Competitive compensation and total rewards package including comprehensive medical, dental and vision insurance as well as company-paid life insurance, short-term and long-term disability insurance
• Employee equity and referral programs: when we succeed, you succeed
• Extensive mental health and wellness benefits – to help you feel your best and thrive personally and professionally
• Matched 401(k) to help you save for your future
• Veritext Cares: our commitment to making a difference beyond the workplace, supporting local causes and paying it forward to the communities we live and work in
• Earned wage access: get a portion of the wages you earned prior to payday
• Learning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growth
• Engaging, collaborative, inclusive culture that values curiosity, initiative, and creativity with unique programs like Veritext Summer Camp and Wellness Week– because work should be rewarding and fun About Veritext:

Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America.

Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security ensures that Veritext clients have the best tools available and the confidence of working with the market leader.

Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.

About this posting:

Compensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range.

Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.