Field Service Manager - La Habra, United States - Easy Ice LLC

Description

Job Description

Join us at Easy Ice We're a growing company that provides an all-inclusive commercial ice machine subscription to business owners nationwide. We've been changing our industry for the better since we started in 2009, and we're not slowing down anytime soon. As a member of our team, you'll be helping restaurants, bars, hospitals, hotels, and other businesses get the ice they need without spending a fortune or stressing out. We'll invest in your professional development and overall quality of life because we know employee satisfaction is key to our success. Easy Ice doesn't just want to be the #1 commercial ice machine solution in America—we also want to be one of the best places to work.

Easy Ice continues to grow and seeks bright, highly motivated Field Service Manager to join their team in the Los Angeles market. The Technician is responsible for the refurbishment and repair activities on ice machines. In this position, you will work closely with the Refurb Lead and the Technical Services team. This candidate must be an energetic and enthusiastic individual, who is able to establish both internal and external relationships.

POSITION SUMMARY

To manage the Field Service Technicians, Installers, Cleaners, Ice Delivery Drivers, and Refurbishment Personnel to provide customers accurate and friendly information regarding the coordination of various service and maintenance scheduling.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Work directly with technicians in the field to provide technical support and training
• Identify and resolve employee concerns/complaints Perform employee route rides and spot checks to determine training needs
• Assist in interviewing and hiring technicians
  • Onboarding and training of new technicians
• Promote Preventive Maintenance Agreements
• Responsible for the accurate and appropriate truck stock
• Ensure the inventory system is being followed
• Work closely with the Service Delivery team to ensure day to day efficiencies are being met
• Support Install Coordinator in resource identification, planning, and site survey assistance
• Work directly with the Branch Manager to review weekly/monthly data
• Support service team in achievement of service goals
• Work directly with the Branch Manager for improvement opportunities, increased efficiencies, and training needs
• Other duties as assigned

POSITION QUALIFICATIONS

Education: High School Diploma or equivalent Experience:

Customer Service experience is required

Other Desired Skills:

• Team oriented
• Self-starter
• Detailed oriented and high level of accuracy delivered
• Ability to perform effectively in a fast pace environment
• Ability to handle stress and resolve problems quickly
• Strong organizational and time management skills
• Ability to learn Easy Ice protocols and procedures

ADDITIONAL REQUIRED ATTRIBUTES

• Strong command of company's policies and procedures
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience
• A desire to continually increase your knowledge of the industries we serve; and, products, services and processes our company can produce
• Exhibit good decision making, analytical problem solving and excellent organizational abilities
• Communicate clearly and professionally, both verbally and in writing, and possess excellent interpersonal skills

WORK ENVIRONMENT

Work both in a climate-controlled environment with minimal safety/health hazard potential as well as traveling to customer sites. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.

Easy Ice is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.