HRSC Data Coordinator II - Philadelphia
6 hours ago
Job description
SHIFT:
Day (United States of America)
Seeking Breakthrough Makers
Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives.
Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.
At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families.
CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs.
CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.
A Brief Overview
The HR Service Center (HRSC), Service Center Rep – Data Coordinator II, HR Technology is responsible for providing tier two resource support for CHOP's HR Technology systems.
This role will be part of a team that serves as the first point of contact (phone, email, chat) for HR customers.
The HRSC Rep – Data Coordinator II will have a strong focus on service delivery excellence within the established service level agreement as well as other routine HR data processing and administration related tasks.
The ideal candidate will have excellent interpersonal, listening, verbal and written communication skills; must be detailed oriented; and interact effectively with all levels of staff and management.
What You Will DoActs as a Tier II point of contact for HR Systems-related customer requests (inquiries and issues) and escalates to appropriate HR Technology subject matter expert when required
Answers and resolves HR customer requests including navigational support and processing of corrective transactions when required
Demonstrates working knowledge of the portfolio of HR Systems
Maintains customer contact until request is resolved, including informing customer of status and resolution
Completes various mass data uploads and periodic data audits as required.
Provides accurate, consistent, and timely responses to HR Systems requests that are both routine and nonroutine, and research requests further when required
Attend regular meetings with the HR Technology team for knowledge sharing and to act as a conduit between the HR Service Center and HR Technology teams.
Utilizes knowledge base tool to provide consistent answers to customers and drafts knowledge articles based upon recent casesEducates customers on best practices and tools (e.g., HR Service Portal, Employee Self-Service, Manager Self-Service) available
Refers complex cases requiring interpretation to the appropriate Specialist or HR Functional team if additional research or expertise is required
Establish regular meetings with departmental team(s) to address complex cases and best practices for case resolution
Supports a continuous improvement environment by raising issues, escalating concerns and being an agent of change
Maintains adherence to all audit/compliance and regulatory requirements
Essential Functions
Keeps pace in a rapidly changing environment while maintaining strong knowledge and a positive attitude
Contributes positively to the team through the sharing of knowledge, ideas, and active participation in meetings
Achieves operational metrics in support of the delivery of the HRSC service level agreements
Collaborates with the HR technology team on technical support as required
Other projects and initiatives as determined by the needs of the business
Education Qualifications
High School Diploma / GED Required
Bachelor's Degree Human resources or a related field Preferred
Experience Qualifications
At least one (1) year relevant customer service experience Required
At least one (1) year working in HR operations or field HR Preferred
Skills And Abilities
Ability to provide empathetic service in a fast paced environment
Strong communication skills (written and verbal)
Strong organizational skills, self-motivated and results driven
Effective time management and prioritization skills
Ability to adhere to policy in the maintenance of confidential information
Ability to navigate HR systems (Case Management, Knowledge Management, Portal, IVR)
Knowledge and understanding of overall HR policies, processes and procedures
Ability to escalate issues or gaps discovered in process/policy
To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community.
As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine.
Learn more.EEO / VEVRAA Federal Contractor | Tobacco Statement
SALARY RANGE:
$ $37.61 Hourly
Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.
At CHOP, we are committed to fair and transparent pay practices.
Factors such as skills and experience could result in an offer above the salary range noted in this job posting.
Click here for more information regarding CHOP's Compensation and Benefits.Similar jobs
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