Valet Parking Attendant - Auburn, United States - The Hotel at Auburn University

Description

Job Description

The Valet Parking attendant is expected to carry out the following responsibilities and uphold the hotel's standard on a daily basis;

• Greet and welcome guest to the hotel and offer professional services
• Accommodate guests by opening all doors and assisting with luggage or other items
• Direct traffic in the parking area as needed
• Operate guests' vehicle safely
• Keep an organized record of tickets/keys assigned to each vehicle/guest
• Ensure vehicles are parked safe and secure
• Inspect and document vehicles upon arrival for existing damage

• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a
• Speech Recognition - The ability to identify and understand the speech of another
• Speech Clarity - The ability to speak clearly so others can understand
• Ability to input and access data in a
• Ability to focus attention on guest needs, remaining calm and
• Ability to understand guest inquiries and provide
• Ability to promote positive relations with all individuals who come in
• Ability to think clearly, quickly, maintains concentration and makes concise
• Ability to prioritize, organize and follow
• Ability to focus attention on
• Ability to maintain confidentiality of all guest information and pertinent hotel
• Ability to ensure security of guestroom
• Ability to ensure security of guests' vehicles.
• Ability to work well under pressure within any given period, which includes coordinating many requests at any given
• Ability to meet deadlines
• Ability to resolve guest opportunities to their completion
• Ability to remain stationary at an assigned post for an extended period.
• Ability to perform job functions with minimal
• Ability to work cohesively with other departments and coworkers as part of a
• Ability to be flexible as the job
• Ability to analyze and resolve problems exercising good
• Ability to work flexible hours, including weekends, holidays, and evenings if
• Ability to work in a standing position for up to 8 hours
• Ability to multitask and tend to several customers at once

• Answer inquiries pertaining to hotel policies, services and resolve occupants'

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and
• Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their
• Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Education and Training- High School Diploma or equivalent required; Bachelor's Degree in relevant field strongly
• Driving- Proven safe driver and clean driving record. Must have a valid and up to date driver's license.

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate
• Organizational Skills Necessary to quickly recall the locations of vehicles and their appropriate keys.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to
• Speaking - Talking to others to convey information effectively
• Driving- Exceptional driving skills when transporting guests' vehicle to secure parking location. Experience driving vehicles with both manual and automatic transmission

• Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants, stores, and receiving clients and/or
• Interacting with Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process
• Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve
• Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co- workers, and subordinates by telephone, in written form, e-mail, or in

• Dependability - Job requires being reliable, responsible, and dependable, and fulfilling
• Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative
• Self-Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult
• Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
• Attention to Detail - Job requires being careful about detail and thorough in completing work

• Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co- workers, Moral Values and Social
• Independence - Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and
• Achievement - Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and
• Recognition - Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
• Working Conditions - Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working

• Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with
• Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to
• Social - Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to
• Realistic - Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with
• Investigative - Investigative occupations frequently involve working with ideas and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.