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Pinellas Park

    Automotive Service Writer Manager - Pinellas Park, United States - MDP Automotive

    MDP Automotive
    MDP Automotive Pinellas Park, United States

    5 days ago

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    Description

    Job Description

    Job Description
    Looking for a great career opportunity? MDP Automotive an automotive repair company hiring for a Service Manager role in Pinellas Park, FL

    We are an automotive repair shop that been in business for more than 20 years We are expanding and looking for an experienced Service Manager to add to our staff.

    This role is critical to the overall success of the business.

    The Manager is the keeper of the values, the maintainer of the standards, and the leader whom everyone in the shop follows.

    The person who fills this role will not only lead and manage all aspects of the shop, but they will also sell repairs to clients as needed to help the shop reach its sales goals.


    ESSENTIAL DUTIES AND RESPONSIBILITIES

    Manage Employees:

    Be the leader of the shop's staff and help them to meet the objectives & sales targets set forth by the company.

    Enforce and maintain the company's values, policies, and systems.

    Process payroll, maintain work schedules, and administer the employment practices of the company in partnership with the administrative office and owner.

    Provide coaching to employees who aren't meeting standards or expectations.

    Manage shop workflow:

    While maintaining quality standards, maintain a balanced/efficient workflow using the company's systems such as shop management software, and internal best practices.

    Assist foreman in managing tech workloads by monitoring and dispatching work in order to achieve the best possible results.

    Sales:
    Sell repairs and service to clients using company guidelines and best practices.

    Manage Costs:

    Ensure that costs are kept under control by staff in all areas of the shop and find ways to reduce cost while maintaining the customer service and quality standards of the company.


    Customer Service:
    Handle all customer service complaints, negative online feedback,
    and other customer service issues. This may include confronting and assisting frustrated
    customers. Prevent customer service issues whenever possible by monitoring/ensuring that
    all the verbal and written commitments/contracts made by the staff are being honored.

    Provide coaching to staff regarding how to give better customer service based on observations made and/or from feedback from clients.


    Other Tasks:
    Allow no job to be too small or beneath oneself. Fill in on tasks as needed to maintain the flow of the shop.

    Examples could be running a shuttle, cleaning the bathroom, picking up a part, or any other task that can be safely completed which is needed.


    QUALIFICATIONS AND SKILLS

    Management Experience:
    Must have at least 2 years' experience in any management or supervisory position. Experience in the automotive industry is preferred.

    Sales Experience:
    Must have at least 1 year experience in any sales role or demonstrate an ability to sell.

    Education:
    Bachelor's Degree in Management, Leadership, or similar is preferred.

    Organizational & Focus Skills:

    Must be able to work and complete work tasks in a timely fashion in an environment that has constant distractions and interruptions.


    Computer Knowledge & Ability:
    Must possess a working knowledge of how to use a windows computer.

    This includes the ability to type or dictate at least 30 words per minute, operate a cursor, view a computer monitor, operate an email account, and use common office software such as spreadsheet programs.


    Communication Skills:
    Must be able to communicate in English fluently, both in verbal and written form.

    Math Skills:
    Must possess ability to count. Must know how to perform basic math functions using a calculator.


    Physical Demands:

    • Must be able to get into and out of various vehicles without assistance.
    • Must be able to drive a motor vehicle with passengers.

    BENEFIT PACKAGE

    • Great schedule - no late nights or weekends
    • IRA Plan with Company Match
    • Accident and Critical Illness Coverage
    • Paid Vacation, Holidays, and Sick Days
    • Employee Assistance Program
    • Team-oriented working environment
    If you're looking for a great opportunity and interested in applying for our Service Manager
    Position, submit your application now and join the team
    MDP Automotive is proud to be an Equal Opportunity Employer and welcomes everyone to apply.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

    Company DescriptionMDP Automotive provides quality automotive repair and amazing customer service while providing a quality
    work environment for our team members.

    Company Description

    MDP Automotive provides quality automotive repair and amazing customer service while providing a quality\r
    work environment for our team members.
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