- Min 4+ yrs hands on , SmartAssist, IVR Technologies, Java, Java Script, Python would be preferred.
- Good experience on Conversational AI Platform.
- Exposure to Gen AI and its concepts with conversational AI Products.
- Good experience in understanding the business requirements and creating chatbots in XO Platform, Search Assist.
- Transforming natural language data into features using NLP techniques, Knowledge on and IVR systems. Responsibilities:
- Build content for chatbot and define an efficient process for identifying targeted follow-up questions based on keywords.
- Research and analyze the scope of intent within the linguistic and technical dimensions of chatbot's capabilities.
- Work with developers, product, and engineering teams to maximize conversions while ensuring a great user experience.
- Analyze chat history and optimize intents.
- Experiment with different content formats and styles to deliver unique user experiences.
- Drive continual content refinement and improvement through content experiments, user feedback, and analysis of performance metrics.
- Create conversational flows to suit the requirements.
- Train the chatbot accordingly to understand the linguistic variations of diverse types of users.
- Debug the bot behavior and fix the issues. #LI-NR3
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