Client Success Specialist - Fort Myers, United States - Insight Global

Description

About:

Insight Global's client is a leading provider of pool maintenance services, offering top-notch care and service to a wide range of clients.

It is one of the nation's largest and fastest-growing pool service companies, that current services over 20,000 customers in Florida, Texas, South Carolina, Georgia, and Arizona and was ranked #1 in 2019.

As a Client Success Specialist, you will have a rewarding career with opportunities for growth and advancement. This position will report to the Commercial Account Manager.


Key Responsibilities:

• Confer daily with customers by telephone or in person to adhere to Client needs, resolve conflict, and provide solutions
• Create quotes for commercial repairs and follow up on the quotes to ensure repairs are being made as expected and in a timely manner
• Track availability and inventory of repair parts coming from the distributors
• Work closely with Pool Technicians and Pool Maintenance Mechanics regarding quotes and repair statuses
• Review Department of Health reports ensuring all items are corrected prior to re-inspection
• Serve as the point of contact and communicate with Property Managers, Board Members, and Department of Health Inspectors to cultivate positive relationships
• Submit parts for warranty

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

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Required Skills & Experience
years' experience in sales

• B2B experience
• High School Diploma
• Project Management exp

Nice to Have Skills & Experience

• Bilingual
• Knowledge of commercial pool equipment and DOH requirements

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.