Customer Service Associate - Fort Lauderdale, FL
1 day ago
Job description
Southern Marine Supply is seeking a reliable and customer-focused Customer Service Associate to support our marine supply store in Fort Lauderdale. This role is the first point of contact with customers and plays a key role in providing fast, accurate service to marine professionals, contractors, and boat owners. The ideal candidate is organized, detail-oriented, and comfortable working in a fast-paced marine supply environment.
Key Responsibilities
- Greet customers and provide knowledgeable, professional assistance at the counter and over the phone
- Assist customers with product selection, availability, and basic technical questions related to marine parts and systems
- Process sales transactions, invoices, and payments accurately
- Manage customer accounts, orders, and special requests
- Coordinate with warehouse staff to pull, stage, and verify orders
- Assist with inventory organization, restocking, and product labeling
- Handle returns, exchanges, and order discrepancies professionally
- Maintain a clean, organized, and efficient sales counter and showroom area
- Communicate effectively with vendors and internal team members to source special-order items
- Support same-day delivery or pickup requests as needed
- Usage of HubSpot, Syn7 (POS system), for invoicing, purchase orders, quotes, etc.
- Research and locate products and units using online resources for comparable pricing and access.
- Follow up with customer orders and quotes to meet sales needs.
Requirements
- Previous customer service or retail experience preferred (marine, HVAC, plumbing, or electrical industry experience a plus)
- Strong communication and interpersonal skills
- Ability to work efficiently in a fast-paced environment
- Basic computer skills and experience with point-of-sale or inventory systems
- Strong attention to detail and organizational skills
- Willingness to learn marine products and systems
- Ability to lift and move marine parts and supplies (up to ~50 lbs)
- Professional appearance and positive attitude
Preferred Experience (Not Required)
- Marine supply, boating, or yachting industry experience
- Knowledge of marine HVAC, plumbing, pumps, electrical, or water systems
- Experience working with contractors or trade professionals
Compensation and Benefits:
· Competitive Pay
o Monthly profit sharing – an opportunity to share and growth of the company
o Medical, Dental, Vision & Life Insurance – company pays 100% pf the employee premiums
o 401k with company match
o Paid Holidays and PTO
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