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  • Support Analyst - Gainesville, FL - Paylocity

    Paylocity
    Paylocity Gainesville, FL

    2 weeks ago

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    Description

    Job Description

    A company is seeking a Support Analyst I to research, test, and provide recommendations on custom solutions.

    Key Responsibilities:

    • Monitor and prioritize requests and phone calls from internal partners regarding custom solutions
    • Assist end users in modifying items such as Custom Reports and General Ledger by ensuring complete resolution
    • Research and test functionality for troubleshooting high-level analytical problems

    Required Qualifications:

    • Bachelor's degree in Computer Science or related field
    • Basic knowledge of SQL
    • Basic knowledge of FTP/SFTP
    • Experience with company-to-company file transfers is preferred
    • Ability to work with individuals with minimal technological aptitude
    • Positive demeanor and strong follow-up skills

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