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    • Field Service Technician - Lincoln - FUJIFILM Corporation

    FUJIFILM Corporation
    FUJIFILM Corporation Lincoln

    1 week ago

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    Description

    Overview

    The Graphic Communication Division of FUJIFILM North America Corporation is the largest graphic distributor in the US, delivering world-class solutions for Ink Jet Printing, Digital Printing, Wide Format, Offset Plates, Packaging, and traditional Offset supplies.

    This role can be performed remotely, with the ideal candidate located in or willing to relocate to the Lincoln, NE area.

    The Field Service Technician for Toner Production Equipment will serve as a specialist for the product line supported by the GSD service team. This level technician will demonstrate extensive knowledge of the product line, including theory and mechanics, and provide solutions to complex problems.

    Responsibilities:

    • Provide on-site support for installations and service repairs to customers in North America.
    • Solve complex service issues.
    • Maintain close communication with the Technical Service Manager, Regional Service Manager, and Technical Phone Support team to ensure accurate resolution of service issues.
    • Develop strong working relationships with customers.
    • Perform pre-installation assessments and site inspections of equipment according to FUJIFILM equipment requirements.
    • Complete and submit service activity information and paperwork in a timely manner.
    • Monitor and manage the return of all parts.
    • Manage and complete all Preventative Maintenance requirements.
    • Attend training classes worldwide to stay current on new and existing products.
    • Work weekends and overtime as needed for installations, service calls, and training.
    • Provide technical support and direction to technicians to resolve escalated service issues.
    • Conduct technical training classes as needed.
    • Assist sales teams with demos and customer visits.
    • Monitor critical accounts and actively participate in support activities to quickly resolve problems.
    • Communicate technical issues to the Technical Service Manager and technical support group.
    • Perform related duties as assigned by manager.

    Required Skills/Education:

    • High School diploma or equivalent.
    • TWO-year electronics or mechanical engineering degree or equivalent experience.
    • Five or more years of field service experience with toner-based production equipment.
    • Extensive knowledge in electronics and mechanical operation.
    • Outstanding customer service skills.
    • Computer skills, emphasizing operating systems and hardware.
    • A valid state driver's license (Real ID compliant) and passport are required.
    • Possess necessary skills/attributes, including excellent communication skills (both verbal and written), working knowledge of Microsoft applications.

    EEO/Affirmative Action Statement:

    FUJIFILM is an equal opportunity employer, committed to diversity and inclusion. We value candidates from diverse backgrounds and perspectives. Our company provides equal opportunities to all applicants, regardless of age, ancestry, color, disability, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, and any other protected characteristic under federal, state, or local law.

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Field service technician