Sr. Quality - CA, United States

Only for registered members CA, United States

2 days ago

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Job summary

The Senior Quality & Training Manager will be responsible for creating and implementing training and development programs for colleagues of an ultra-luxury resort.

Responsibilities

  • Develop and implement Forbes knowledge checks.
  • Conduct needs assessments to identify areas where colleagues need to improve their skills, knowledge, and behavior to deliver exceptional customer service compliant with Forbes Five-Star standards.

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