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    Call Center Customer Service Specialist - Dunkirk, United States - Lake Shore Sa

    Lake Shore Sa
    Lake Shore Sa Dunkirk, United States

    3 weeks ago

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    Description

    10/27/2021

    Call Center Customer Service Specialist

    Tracking Code Job Description This is a Monday-Friday position, 8:00 am - 5:00 pm, with occasional Saturday hours, 8:00 am - 12:00 pm.

    **Your responsibilities:**

    Efficient and effective customer service.

    Responding to customer inquiries as necessary.

    Performing account maintenance, customer research and assisting with other projects as requested by management.

    Provides personalized customer service by learning about customer needs and financial goals.

    Electronic banking support such as ATM and debit card assistance, online banking, bill payment and E-statement enrollment and maintenance.

    **What well love about you:**

    Youre friendly and dynamic with customers and your fellow employees, and are willing to go above and beyond for our customers

    You thrive in a team environment and support your coworkers

    Youre reliable and dependableyour team and your customers can count on you to be there, and you arent afraid to roll up your sleeves and provide excellent service to our customers every day

    You pride yourself in being detail orientednothing gets by you

    At the end of the day, you like to go home feeling accomplished after a job well done

    **Why youll love us:**

    Ability to contribute to a 401k plan

    Paid Time Off

    Most Federal holidays off

    An inclusive work environment that encourages employees to demonstrate their strengths and passions in achieving personal and organizational goals

    Frequent coaching with managers that enables professional growth for future career pathing

    The opportunity to work for a growing team with proven success

    Required Skills PC Skills, including Word, Excel and PowerPoint.

    Maintain a high degree of confidentiality.

    Strong interpersonal and communication skills.

    Consultative selling skills.

    Prior customer service experience preferred.

    Job Location Dunkirk, New York, United States Position Type Full-Time/Regular ** Apply**

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