Technical Writer - Norcross, GA

Only for registered members Norcross, GA, United States

2 days ago

$65,000 - $115,000 (USD) per year *

* This salary range is an estimation made by beBee

Applicants must be authorized to work for ANY employer in the U.S. · We are unable to sponsor or take over sponsorship of an employment Visa at this time. · No agencies please. · This hybrid role requires on‑site presence at the Norcross HQ twice per week. · Do you have an unpara ...

Job description

Applicants must be authorized to work for ANY employer in the U.S.

We are unable to sponsor or take over sponsorship of an employment Visa at this time.
No agencies please.
This hybrid role requires on‑site presence at the Norcross HQ twice per week.
Do you have an unparalleled acumen to research, write, edit and proofread complex data? Can you create, maintain and update manuals, training procedures, specifications and presentations like a boss?

USAN is a revolutionary contact center solutions provider, promoting 21st century values rooted in work-life balance, flexibility and career growth opportunities.

We are hiring a Technical Writer to interact cross-functionally with developers, management, and customer operations/support to produce/create top quality and clear documentation. The ideal candidate will have the ability to use and understand complex contact center software products and create flowcharts, user and reference manuals as required.

Duties

Capture business, functional and technical requirements form customers and internal Business Analysts
Develop and maintain a library of technical documentation, specifications, and operations guides
Creating Visio and Microsoft Word documents of business requirements, process flows, and automated call flows
Translates technical information into clear, readable documents to be used by technical and non-technical personnel
Proofreads and performs difficult and/or complex writing and editorial functions, including formatting and style sheet verification, copy editing, rewriting, revising, writing, proofreading, and production planning.
Ensures consistency, clarity, and quality in and across all types of documentation
Reviews content of technical documentation for quality

Basic Qualifications

Bachelor's degree (English, Technical Communication preferred)
5+ Years' experience in technical writing and editing
Attention to detail with excellent oral and written communication skills
5+ years' experience Microsoft Visio (or LucidChart), Microsoft Word, Microsoft Excel
Ability to manage multiple projects that are relatively complex in scope and demonstrate effective time-management skills to comply with project deadlines

Preferred Qualifications

Experience in documentation of complex systems, preferably computer technology, IVR and/or contact center technology-related
Ability to recommend formats responsive to technical and customer requirements
Exhibits strong interpersonal skills
Exhibits a strong understanding of processes, format, style and tools
Exhibits superior knowledge of grammar, spelling, and punctuation

Job Benefits

Competitive compensation program
Outstanding benefits package (including medical, dental, vision and life insurance)
401(k) plan
Excellent holiday/vacation plans
Employee Referral Bonus Program
Annual performance-based bonus
Ongoing training opportunities
Visible, exciting work supporting the sales of cutting edge technology and workflow solutions

Company Description
United States Advanced Network, In. (USAN) is a privately held corporation based out of Norcross, GA (a suburb of Atlanta, GA). Founded in 1989, USAN has a 37 year history of providing carrier grade telecom solutions. From USAN's initial service offering of hosted IVR, USAN has continued to develop new private cloud solutions and capabilities. USAN's multi-channel customer engagement platform provides hosted IVR, ACD as SaaS, customer engagement via SMS/Text, Web service offerings, and customer engagement via social media channels such as Facebook and Twitter. Today, the USAN cloud handles more than one billion transactions yearly for some of the world's largest companies. Our fifth-generation, carrier-grade network and platform architecture delivers reliable traffic capacity and availability—greater than 99.999% in each year of operation.

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