Assistant Branch Manager - Wayne, United States - Myrepublicbank

Description

** Assistant Branch Manager (Operations) - Wayne**

**Job Category****:** Management **Requisition Number****:** ASSIS001979 Showing 1 location **Job Details**

**Description**

**OBJECTIVE:** Overall accountability for the efficient operation of the Store which includes: ensuring Fanatic Customer Service, transaction and operational accuracy, proficient knowledge in Bank products and services, and motivating a well-developed team to support all initiatives.

**ESSENTIAL FUNCTIONS**

The following is a list of essential functions, which may be subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate a function.

Lead your team in Fanatic Customer Service and ensure staff understands and delivers Fanatical Service: Always Exceed Customer Expectations

Be the **POWER of Red** Promises are always kept. One to say yes, two to say no. Bump it Up Welcome everyone, make them feel special. Exceed Customers expectations, every time. Recover the Republic way, make every wrong right.

Proficient knowledge in Banks products and service to better educate Customers and staff

Enhance the Banks Customer base, deposits, loan, and fee gathering efforts through active sales efforts, such as but not limited to:

+ Refer and cross sell Bank products and services to enhance the Customers experience and relationship.

+ Assist Store Manager with calling efforts and prospect lists

+ Manage and implement Blitz efforts, Bank at Work Days and other community outreach programs to gain new Customers.

+ Motivate and train staff to cross sell products and services, whether to existing Customers in the Store or at community events.

Ensure store environment is maintained to the standard of expectations set by Retail Banking, Store Administration, Marketing and Compliance (i.e. organization, cleanliness, compliance issues, postings, staff work areas, marketing collateral)

Maintain compliance with Retail Banking policies and procedures; understand and comply with applicable Banking regulations.

Understand and reinforce store security measures with all store staff, frequently

Use professional judgment and discretion in carrying out all employee management duties, including but not limited to:

+ Participate in employment actions, reviews, personnel issues

+ Maintain appropriate Store staffing level by creating schedules that ensure appropriate coverage

+ Make sound recruiting decisions

+ Timely completion of payroll activities

+ Understanding and enforcement of Human Resources policy and procedure

Take responsibility for staff training and career development. Ensure staff is properly trained to perform their jobs, participate in cross training staff and encouraging staff to enhance their career development by taking advantage of other training opportunities

Motivate and build team rapport through activities and communications that support the Banks culture and brand. Look for educational opportunities; hold productive and informative staff meetings to ensure employee engagement

Act as back-up for any Store position, as needed

Required to be a Notary and MLO

Compliance with all regulatory requirements such as, but not limited to, BSA/AML, GLB/Privacy, Ethics for Bankers, and Pretext Calling and Identity Theft. Completion of Compliance Training to ensure understanding of these requirements, as outlined in the Banks core curriculum and this positions specific curriculum on Bankers Edge.

Comply with Truth in Lending and Safe Acts and NMLS standards regarding any lending activity falling with these regulations and guidelines, including properly applying for and renewing the MLO number, complying with any background checks associated with obtaining an MLO number, completing all required training as offered through BancTrain and Bankers Edge; as well as using the number properly in communications and documentation as noted in the Banks policy.

Other duties and projects as assigned

**REQUIREMENTS/QUALIFICATIONS**

**Education and Experience:**

Associates degree preferred; High school diploma or equivalent required.

7 years of progressive banking experience with a minimum of 3 years of management or supervisory experience.

**Skills and Competencies:**

Excellent Customer Service skills

Demonstrated ability to coach and mentor team; motivational team leader

Production oriented; demonstrated cross promotion and referrals of products and services

Knowledge of banking processes and procedures or aptitude to quickly learn

Proficient problem solving and decision making skills

Ability to delegate effectively

Hiring and staffing to expected Bank standards

Ability to be adaptable and adjust and remain effective when experiencing changes

Excellent communications skills, written and oral

Ability to take the initiative and be held accountable

Maintain a sense of integrity and trust

Stay current with job knowledge

Demonstrated ability to understand and communicate organizational awareness and vision

Time Management and Results Orientation

Ability to maintain confidential customer and Bank information in a responsible and secure manner

Strong proficiency in all Bank systems required to effectively carry out the job responsibilities

**WORKING CONDITIONS**

Traditional Banking office environment with no unusual work conditions

Potential for security issues

**PHYSICAL DEMANDS**

Republic Bank promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and employees. Please contact Human Resources with questions regarding the physical demands of this position.

Lifting/carrying up to 10 lbs.

Manual dexterity for computer work; cash handling

Speaking, hearing and vision are required to perform essential functions

*Proud to be an Equal Opportunity Employer EOE M/F/V/D*

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)