Investment Client Services Specialist - Franklin - Northwestern Mutual

    Northwestern Mutual
    Northwestern Mutual Franklin

    10 hours ago

    Description
    This position works to support Northwestern Mutual's top 250 Wealth Advisors.

    Team members partner closely with those specific advisors and their staff to deliver exceptional investment operational support including, but not limited to, Advisory services support, trading services, Asset Movement support, as well as multiple other facets of operational investment support.

    While working to solve for the field and the client, team members develop and cultivate strong relationships with the advisors and their staff as their direct point of contact for escalation management & problem solving.

    This position has been classified as an Access Person, which will require the reporting of your personal securities transactions.

    This position has been classified as an Associated Person under NMIS guidelines and requires fingerprinting and completion of required forms.

    FINRA non-registered fingerprinted person

    WMC access person

    Primary Duties & Responsibilities
    Resolves a variety of investment operations inquiries and escalations from home office leaders, field staff or other team members. Uses industry knowledge and analytical skills to resolve problems.


    Researches and responds to client issues including but is not limited to placing trades, assisting clients with system access and navigation, assisting clients with account maintenance and inquiries, discussing the latest market trends responding to research requests and providing investment education to our clients.


    Provides ongoing home office supervision/oversight function of investment advisory accounts to ensure supervisory integrity and compliance to ensure core fiduciary responsibilities are being met.

    Promotes client retention and identifies opportunities to build existing relationships through timely and accurate operational processing and service quality. Establishes and maintains strong relationships with customers and team members while providing quality service and support.


    Works with other specialists, consultants and managers to handle the day-to-day monitoring of the area including managing service levels for the call center and daily processing work.

    Developing ability to direct and coordinate the team's service activities and identifying changing service demands.

    Assists team members as they work through complex case work or items beyond their knowledge base.

    Prioritizes and organizes responsibilities and uses appropriate resources within and outside of immediate work area. Collaborates with internal customers and cross-functional teams to resolve problems as needed.

    May review work of office staff team members to ensure quality and accuracy. May contribute input into performance evaluation process.

    Participates in and may lead process improvement, product introduction, or system enhancement across the division. Participates in system testing and system maintenance that requires operational expertise.

    Keeps informed of developments in the industry and anticipates information needed by others and is responsible for communicating change.

    Qualifications
    Bachelor's degree in Business or related field or equivalent industry experience.


    Broad professional knowledge of the investment industry gained through a minimum of three years in an investment service or operations capacity.

    Demonstrated leadership and interpersonal skills

    Experience with building and cultivating relationships with advisors and field teams

    Demonstrated analytical skills and confidence to make judgments and decisions involving ambiguity

    Strong interpersonal and written communication skills

    Demonstrated ability to positively influence and work cooperatively with employees at all levels

    Demonstrated ability to proactively react to change

    Self-motivated and self-directed with the ability to manage multiple assignments with minimal guidance or direction


    Strong technical knowledge of the operational aspects related to brokerage and advisory services/products.>> Demonstrated ability to apply knowledge across complex business areas and manage projects in a cross functional environment.

    Strong business acumen and demonstrated ability to learn new business concepts and procedures.


    Depending on the specific job responsibilities assigned, this position could either require a minimum of a FINRA Series 6 or FINRA Series 7.

    #LI-Hybrid


    This position has been classified as an Associated Person under NMIS guidelines and requires fingerprinting and completion of required form.

    Non-Registered Fingerprinted - FINRA

    Compensation Range:

    Pay Range - Start:
    $49,560.00

    Pay Range - End:
    $92,040.00

    Geographic Specific Pay Structure:

    Structure 110:
    $54,530.00 USD - $101,270.00 USD


    Structure 115:
    $56,980.00 USD - $105,820.00 USD
    We believe in fairness and transparency. It's why we share the salary range for most of our roles.

    However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process.

    The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.

    Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now

    Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce.

    We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.


    FIND YOUR FUTURE
    We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging.
    Flexible work schedules
    Concierge service
    Comprehensive benefits
    Employee resource groups
    PandoLogic


    Category:

    Customer Service, Keywords:
    Customer Service Representative, Location:Franklin, WI-53132

  • Service Specialist

    2 weeks ago

    Only for registered members Columbus $14.38 - $17.98 (USD)

    A Service Specialist is part of a team that provides various administrative support to our clients which may include; copy, print, · mail,hospitality,facilities and receptionist services.Mail Services includes metering,sorting,and distributing mail and accountable packages per sc ...

  • Service Specialist

    2 weeks ago

    Only for registered members Columbus, Ohio Metropolitan Area

    We're looking for a Service Specialist to provide administrative support to our clients. This role involves mail services, copy services, reception duties and more. · ...

  • Service Specialist

    1 week ago

    Only for registered members Columbus, OH

    We are seeking a dedicated and compassionate Shelter Support Specialist to provide critical support services to homeless adults. · Service Coordination: Connect clients with community resources such as housing healthcare employment opportunities mental health services. · Crisis M ...

  • Customer Service Specialist

    3 weeks ago

    Posted by: Deborah Johnson

    Elevate Career Columbus Remote job with geographical restriction Full time $40 - $60 (USD) per hour

    This role involves providing exceptional support to customers ensuring their needs are met. · ...

  • Customer Service Specialist

    3 days ago

    Only for registered members Columbus Full time $20 - $22 (USD)

    We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation's top employers. · A passion for building relationships. · ...

  • Decorator Services Specialist

    1 month ago

    Only for registered members Columbus

    The primary role of the Decorator Services Specialist is to work with the Decorator Services Manager and the Client Service Team to provide answers and problem resolution to daily decoration-oriented questions from clients and decorators at an order level. · ...

  • Customer Service Specialist

    3 days ago

    Only for registered members Columbus $20 - $22 (USD)

    As a Customer Service Specialist at West Shore Home, you will support all customer service-related functions in your assigned branch. · ...

  • Exhibitor Services Specialist

    1 week ago

    Only for registered members Columbus

    We are looking for an Exhibitor Services Specialist to join our team at the Greater Columbus Convention Center. · The successful candidate will be responsible for coordinating delivery of client utility services to facility users during events in the facilities. · This is an exce ...

  • Field Service Specialist

    1 month ago

    Only for registered members Columbus

    We're currently seeking a Field Service Specialist with ion chromatography (IC) expertise to support our customers across Ohio, · Kentucky, · portions of West Virginia & Indiana,the ideal candidate will have BS/BA in Chemistry or closely related scientific discipline. · A strong ...

  • Field Service Specialist

    1 day ago

    Only for registered members Columbus

    We are seeking a Field Service Specialist with ion chromatography (IC) expertise to support our customers across Ohio, Kentucky, portions of West Virginia & Indiana. · We provide technical solutions, trusted partnerships, and tangible results. Join us in delivering high-precision ...

  • Retail Service Specialist

    1 month ago

    Only for registered members Columbus $10.45 - $16.50 (USD)

    Retail Service Specialists support Store Managers and Assistant Managers in areas of sales, customer service, store appearance and operations. This position assumes shift management responsibilities when the Assistant or Store Manager is absent. · ...

  • Student Services Specialist

    1 month ago

    Only for registered members Columbus Part time

    The Student Services Specialist works under the direction of the Assistant Director and serves as a primary facilitator of placement assessment administration. This role is a member of New Student Onboarding and Assessment and works closely with key College departments to ensure ...

  • Retirement Service Specialist

    4 weeks ago

    Only for registered members Columbus, OH

    The Retirement Services Team provides IRA and retirement account support to financial advisors. The team responds to inquiries related to retirement accounts and products. · Establish and maintain effective relationships in order to deliver world class service. · ...

  • Specialist, Advisor Services

    6 days ago

    Only for registered members Columbus Full time $71,000 - $107,000 (USD)

    We are looking for a Financial Advisor Specialist to join our team. The successful candidate will have a passion for delivering extraordinary care and be self-motivated with excellent communication skills. · ...

  • IT Service Desk Specialist

    1 month ago

    Only for registered members Columbus Full time

    The IT Service Desk is a high energy, customer-oriented team providing technical support to each of Abercrombie's core global business functions including corporate, distribution, and retail store environments in a 24x7x365 call center. · ...

  • Customer Service Specialist

    1 month ago

    Only for registered members Columbus $20 - $22 (USD)

    As a Customer Service Specialist at West Shore Home, · ...

  • Retail Service Specialist

    1 week ago

    Only for registered members Columbus $10.45 - $16.50 (USD)

    The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. · ...

  • Customer Service Specialist

    2 weeks ago

    Only for registered members Columbus Full time $20 - $22 (USD)

    Ensure that each interaction with our customers exceeds expectations. · ...

  • Food Service Specialist

    1 day ago

    Only for registered members Columbus, OH,

    Directions for Youth and Families is seeking an energetic and creative individual to be a part of our After-School program and fill the position of part-time Food Service Specialist. Determines amount & type of food/supplies required for established menu's · Weekly inventory of s ...

  • Retirement Service Specialist

    4 weeks ago

    Only for registered members Columbus

    The Retirement Services Team within the Service Network (MSSN) provides IRA and retirement account support to financial advisors and branch employees. · Establish and maintain effective relationships in order to deliver world class service to our clients. · Handle incoming phone ...

  • Specialist, Instructional Services

    1 week ago

    Only for registered members Columbus Part time

    The Instructional Services Specialist reports to the Supervisor of Instructional Services and provides support for the Instructional Services functions, · including virtual,in-person,and accommodated testing,the Faculty Assistance Center (FAC),and other duties.ESSENTIAL JOB FUNCT ...

Jobs
>
Columbus